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Serves as a liaison between the dining room and residents (includes, but not limited to accepting guest meal reservations and communicating these reservations to the dining room manager; making reminder calls to residents who are not in the dining room at their scheduled meal time; maintaining R.S.V.P. lists for community events, family events and holiday meals.
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Oversee the daily assignment of duties ensuring each Room Attendant and House Attendant carries a work assignment. Report on progress of all out-of-order rooms under the Housekeeping Department's supervision to the Guest Services Manager daily.
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Report any maintenance repairs immediately to Housekeeping Supervisor/Manager. to Housekeeping Supervisor/Manager. The Room Attendant is responsible for maintaining clean and attractive guestrooms while providing attentive, courteous and efficient service to all guests.
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Complete all pre-cleaning duties, including but not limited to, guest supplies, cleaning supplies, and linen for housekeeping cart set-up. Restock housekeeping cleaning cart for next day's use.
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Perform job duties of any position in the housekeeping department when/if needed, inspector, public area attendant, houseman, or housekeeper. The primary purpose the Housekeeping Supervisor position is to assist in managing the day-to-day activities of the Housekeeping Department in accordance with current federal, state, and local standards, guidelines and regulations governing our facility and as may be directed by the Housekeeping Manager and/or the Housekeeping Assistant Manager to assure that our facility is maintained in a clean, safe and comfortable manner.
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The Room Attendant will be responsible for the daily ownership and operational execution of the Housekeeping Department. Report all lost and found items to the Housekeeping Manager.
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Room attendants must be comfortable communicating with guests they encounter, as well as the Housekeeping staff to efficiently service guest rooms. Teamwork among all housekeeping staff, as well as the ability to perform the daily tasks required for the position, form the foundation on which each individual is able to develop and succeed within the department.
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Other duties assigned by the Executive Housekeeper and or the General Manager. Stock your housekeeping cart after each shift to ensure readiness for the next day. Other duties assigned by the Executive Housekeeper and or the General Manager.
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Reports to: Housekeeping Supervisor, Operations Manager, General Manager. Inform housekeeping supervisor upon completion of your duties, supervisor will inspect the room and verify it is check-in ready.
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Stock and maintain housekeeping supply rooms. Cleaning and servicing assigned rooms or areas according to established standards and procedures including. Clean and arrange guest rooms to hotel standards for guest arrival.
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Ensure a high level of customer service is performed at all times. Clean and maintain common areas of the hotel. Perform laundry duties as necessary. Report any damages or repairs needed to management.
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High School Diploma or at least one (1) year of previous experience as a room attendant or another related field. Completion of all department Daily Checklists and shift reports before end of assigned shift and submission to the department manager.
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Assist guests with requests and questions as necessary.
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Associate must immediately turn in to the housekeeping manager any items that are left behind by the guest. Associate must immediately inform the Executive Housekeeper or Room Inspector if you find that your room or any items have been damaged or if anything is unusual in your room.
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In the absence of the Housekeeping Manager or Assistant Housekeeping Manager inspect all V.I.P. rooms and report their availability to the Front Office. The Housekeeping Assistant Supervisor is responsible for helping administer and coordinate housekeeping functions in assigned sections.
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