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Participates in technology related activities of post-sale technical support services to customers, including installation, troubleshooting, problem resolution and maintenance of products and services.
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The role of Implementation Specialist will involve managing the various aspects of a client setup and implementation as well as providing telephone and email support, to deliver timely and effective resolution of end-user issues.
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Sensory Requirements:Close work (paperwork, visual examination), Color vision/perception, Visual monotony, Visual clarity <3 feet, Conversation, Telephone. Identifies and escalates issues timely and appropriately for resolution and communicates and coordinates with revenue cycle peers, leadership and clinical stakeholders.
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The Customer Service Specialist provides best in class customer care across Valley's key channels such as via the telephone, emails, Live Chat - Social Media. Manage all customer issues while maintaining the highest level of professionalism, provide thoughtful prompt resolution with empathy, poise a consistent voice with the on-going goal of establishing a positive customer experience.
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Oversee responses to customer order and quotation requests for all levels of accounts received via outside salespersons, telephone, e-mail, and written and faxed correspondence. Handles customer inquiries and problem resolution when an outside salesperson is not available.
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Under the general supervision of the Patient Access Manager, this position performs imperative duties, which may include, but not limited to appointment scheduling, registration, transcribing orders, insurance verification, telephone coverage, data entry, filing protected health information (PHI), patient referrals, and payment collection, while maintaining patient relations, customer satisfaction, and Dayton Children’s Hospital financial solvency.
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The right candidate will positively influence the client experience by effectively communicating and delivering accurate resolution of a prospect inquiry or application and providing guidance on a prospect's financial business needs in timely manner.
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Perform maintenance on regularly scheduled operations activities such as backups, restores, outage reports, incident resolution and reports. Responsible for all IT systems, hardware, software, data backups, and telephone system.
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EQUIPMENT/MACHINERY USED Telephone, computer, copier, calculator. Assists clients in the reconciliation, research and resolution of account discrepancies 11. Maintains records by updated notes through the Navision system.
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Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for customer s end users Classify Service Calls according to the specified options Route problems to 3rd level IT support staff using knowledge base articles Coordinate with level 3 and support staff that provide hardware / software / network problem resolution.
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Ability to operate telephone, computer, copier, fax machine and 10-key calculator by touch. The Patient Account Specialist Senior is responsible for the accurate and timely billing and collecting of physician services.
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Resolve moderately complex technical and product related issues reported by users via e-mail, telephone and remote access, under guidance of established policies and procedures. Liaise with internal escalation, development and functional teams for issue resolution, explain complex information to others.
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Physical Demands: Requires walking, bending, sitting, standing, writing, reading, telephone use, data input into computer, pulling medical records, Follow-up of any outstanding A/R all-payers, self-pay, and the resolution of denials.
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Major Tasks, Responsibilities and Key Accountabilities Facilitates the sales process through project management, tracking open sales orders, issue resolution, and overall customer service and support.
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Western Aircraft IT Support Specialist Boise , Idaho Apply Now The IT Support Specialist is responsible for providing technical support for a full range of business technology solutions, including computer systems (hardware and software), network infrastructure, mobile devices, telephone systems, printers, video monitoring systems and peripheral device upgrades.
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