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Ability to communicate effectively through video conferencing and telephone interfaces (Teams, Zoom, phone, etc.) Using ITIL-based processes to streamline the ingestion, triage, categorization, action, and resolution of incoming incidents, requests, and demands.
Full-timeExpandApply NowActive JobUpdated 2 days ago - UpvoteDownvoteShare Job
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As an Application Specialist I you will provide customer support to client institutions by answering department telephone calls and/or acknowledging emails and are focused on coordination of customer inquiry resolution.
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Ensure the timely, efficient, customer-oriented handling and resolution of each inquiry, request, dispute or complaint (via telephone, e-mail and face to face) from key stakeholders (such as developers, board members, vendors, and CAMs) by establishing needs, investigating problems and identifying and implementing agreed solutions, documenting as appropriate, and delivering the BEST (Build relationships, Establish needs, Solve problems and Take personal responsibility) every single time.
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Participates in technology related activities of post-sale technical support services to customers, including installation, troubleshooting, problem resolution and maintenance of products and services.
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Resolve moderately complex technical and product related issues reported by users via e-mail, telephone and remote access, under guidance of established policies and procedures. Liaise with internal escalation, development and functional teams for issue resolution, explain complex information to others.
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Customer Service Technical Specialist. Working knowledge or experience with cloud computing platforms such as Azure, Google Cloud, and AWS. Working knowledge of database technologies such as Microsoft SQL Server or Oracle.
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Overview The Accounts Receivable Customer Service Specialist answers incoming telephone calls, i.e., patients, insurance companies, physician offices, etc. Complete requests received via telephone or written correspondence such as a summary or itemized statement of charges, fax of UB, forward medical records to HIM Department, etc.
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2+ years’ experience in a B2B technical customer service or implementation role. Performs a range of technical assignments and solves moderately complex problems under guidance of established policies and procedures.
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EQUAL EMPLOYMENT OPPORTUNITY Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. Assists in the development, maintenance, and support of various systems and tools.
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The above statements are intended to describe the general nature and level of work performed by employees assigned to this job. Requires working technical knowledge and expanded conceptual knowledge of customer service with a focus on technology practices and systems.
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The Customer Resolution Specialist provides exceptional service in the Bank's Contact Center by interacting with clients over the telephone and through online chat methods. The successful Customer Resolution Specialist demonstrates a strong desire to build client respect and trust through credibility, friendliness, sincerity, empathy and patience.
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The specific requirements may differ due to local or regional differences. Understand key business drivers and build knowledge of the company, processes, and customers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
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Ability to operate telephone, computer, copier, fax machine and 10-key calculator by touch. The Patient Account Specialist Senior is responsible for the accurate and timely billing and collecting of physician services.
Full-timeExpandApply NowActive JobUpdated 6 days ago - UpvoteDownvoteShare Job
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They are not intended to be an exhaustive list of all duties, responsibilities, and qualifications as these may vary depending on location and line of business. Analyze technical questions or reproduce technical problems and provide or develop appropriate solutions related to supported applications/functionality using working knowledge of necessary concepts.
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Works under a moderate level of guidance and direction. Contributes to moderately complex aspects of projects. Bachelor's Degree or equivalent relevant experience. Candidate can be located anywhere in the U.S.
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resolution specialist telephone jobs
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