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Conduct preliminary identification of network user problems and escalate as needed for resolution - Install and maintain printers and scanners - Set up new computers, ensuring proper operation and software installation - Investigate and resolve computer software and hardware problems - Provide software application support to end-users via telephone or on-site - Demonstrate excellent written and oral communication skills.
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This is a customer-facing role that will support customer interactions, problem resolution, and maintaining general office operations, via telephone, email, and in-person. Direct unemployment filing questions and workers compensation inquiries to the proper teams for resolution.
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This position oversees communications projects, complex dial tone and telephone system conversions, communication infrastructure installations and network node re-cables, maintains IT infrastructure (communications rooms, pathway and cabling), and provides IT technical support and guidance.
$6,153 - $8,684 a monthFull-timeExpandApply NowActive JobUpdated 6 days ago - UpvoteDownvoteShare Job
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Primary Responsibilities: Supports the managed workstation environmentProvides hardware and software support services to enable business productivity on user devicesTroubleshoots problem areas (in person, by telephone, via e-mail or remote control) in a timely and accurate fashion; applies, documents, and shares the resolution findingsProvides end-user training assistance where requiredDiscusses and diagnoses issues.
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Participates in technology related activities of post-sale technical support services to customers, including installation, troubleshooting, problem resolution and maintenance of products and services.
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Resolve moderately complex technical and product related issues reported by users via e-mail, telephone and remote access, under guidance of established policies and procedures. Liaise with internal escalation, development and functional teams for issue resolution, explain complex information to others.
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The role of Implementation Specialist will involve managing the various aspects of a client setup and implementation as well as providing telephone and email support, to deliver timely and effective resolution of end-user issues.
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NetDescriptionSUMMARY: The Information Technology Support Specialist is responsible for providing technical support & related technical services to all Front Porch business and residential lab computer users.
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Excellent customer service skills, including but not limited to: a friendly personality, tact, patience, empathy and a helpful, professional attitude both in person and on the telephone. Ivinson aims to improve the care provided for our patients and create a work-life balance for our employees by creating a culture of transparency, teamwork, accountability, and trust.
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ESSENTIAL FUNCTIONS: Abides by Fair Housing Laws; maintains an on-going resident visitation program, and assists with the resolution of problems; encourages residents to renew their leases; prepares the necessary paperwork for renewals; completes VHDA reports, re-certifications and transmissions, renews leases.
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CompTech is looking for a Help Desk Specialist to respond to customer inquiries by telephone, e-mail, or chat to provide non-technical problem resolution, resolve routine and basic problems and communicate solutions or requested information to the customer.
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The Dispute Resolution Specialist I is responsible for processing electronic funds transfer (EFT) investigation claims in a fast-paced work environment and serves as the primary contact for all card related inquiries and research for both internal and external clients.
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LHH Recruitment Solutions has partnered with a healthcare organization in the Norwood region to find a skilled Claims Resolution Specialist to become part of their expanding team! Job Title: Claims Resolution Specialist.
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As a care specialist, you will provide customer care by telephone and email to existing and future customers. A minimum of two years non-sales customer service experience where one-on-one problem resolution was demonstrated, and/or two years of non-sales call center experience.
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Primary responsibility is to provide first contact resolution for Tier 1 (Service Desk) and Tier 2 (Escalation) support via the telephone, email and chat. Provide a high-level of customer service and support to ensure each customer feels they are getting the attention they need and the IT support for problem resolution.
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resolution specialist telephone jobs
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