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All Reservation Agent responsibilitiesUse sales techniques to encourage callers to make room reservationsMake and confirm reservationsPerform administrative functions for guests (faxing, copying, mailing, etc.
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Load Travel Agent update/change data files within the prescribed frequency to our DS Application and Reservation systems. Draft business requirement documents which guide the development of new programs in collaboration with Global Distribution, Global Sales, and Hilton's Strategic goals.
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SUMMARY The Reservation Sales Agent will be responsible for direct customer contact by phone, email, chat and fax. Meet or exceed all Metrics Goals as defined by the Reservation Sales Manager.
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Maintains logins for Retail, Contact Centers and CCIT associates for all applicable leisure travel related systems including but not limited to, Travelport products, American Tours International (ATI), VAX, Agent MAX travel insurance system and TST Dashboard.
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Prepare, plan and execute travel sales (including but not limited to airline, car rental, cruises, hotels, tickets/events & activities) As a Remote Travel Reservation Specialist, you will be the first point of contact for your clients.
Full-timeRemoteExpandApply NowActive JobUpdated 9 days ago - UpvoteDownvoteShare Job
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The NA also acts as a Guest Service Agent for the overnight front desk shift at the hotel. Follow all local laws with regard to alcoholic beverage sales. Follow the overall seasonal demand reservation strategy as communicated by the hotel management team with regard to room type and length of stay pricing.
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Ensure guest special requests are fulfilled and proper delivery of guest services is delivered. BenefitsSonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families.
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Previous background from the extended stay industry preferred. Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances preferred. Ability to speak, read, and write fluent English; other languages beneficial.
Full-timeExpandApply NowActive JobUpdated 3 days ago - UpvoteDownvoteShare Job
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Comply with federal, state and local laws regarding health, safety, and alcohol services. May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes.
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The Guest Services Agent (GSA) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is support for the Operations Manager.
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The GSA serves as the point person with regard to the Front Desk technology systems and in-house guest relations during their shift. The GSA is first point of contact and therefore represents the brand as all guests enter the hotel.
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Calls for bell person, as needed Accesses reservation system to determine unit availability and makes advance reservations or changes as the need arises Maintaining HGVC due through the rental program and through merchandise sales.
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Base pay offered may vary depending on various factors including but not limited to job related knowledge, skills, and job specific experience/overall experience. Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/ securing assigned bank.
Full-timeExpandApply NowActive JobUpdated 3 days ago - UpvoteDownvoteShare Job
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Frequently standing up, bending, climbing, kneeling, and moving about the facility. Additional Job Information/Anticipated Pay RangeBenefitsSonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families.
Full-timeExpandApply NowActive JobUpdated 3 days ago - UpvoteDownvoteShare Job
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Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. Answer phones in a prompt and courteous manner. Problem solving, reasoning, motivating, organizational and training abilities preferred.
Part-timeExpandApply NowActive JobUpdated 3 days ago
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