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Follow the overall seasonal demand reservation strategy as communicated by the hotel management team with regard to room type and length of stay pricing. The Guest Services Agent (GSA) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is support for the Operations Manager.
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Register guests, issue room keys, and provide information on hotel services and room location. The GSA serves as the point person with regard to the Front Desk technology systems and in-house guest relations during their shift.
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The NA also acts as a Guest Service Agent for the overnight front desk shift at the hotel. Balance and audit room revenue, food and beverage revenue and telephone revenue for accuracy; assist in the preparation of all reports relevant to daily revenues.
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Effective coordination of booking room, restaurant, spa and golf reservations; reservation and guest information is complete and entered accurately. Maintain extensive knowledge of all hotel features and services including dining outlets, spa offerings, golf details, all room types, rates, special packages, promotions, daily arrivals/departures/room availability and scheduled in-house group activities.
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Balance and audit all room tax charges, cashier reports, and guest house accounts for accuracy. Reading and writing skills are utilized when compiling department records, guest registration and reservation information.
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1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred. Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information.
Starting at $15 an hourExpandApply NowActive JobUpdated 4 days ago - UpvoteDownvoteShare Job
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Supervise the overall seasonal demand reservation strategy as communicated by the hotel management team with regard to room type and length of stay pricing. Will also function as a Guest Service Agent.
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We're looking for a positive and professional Hotel Front Desk Agent to deliver an exceptional experience to every guest at our hotel. Exhibits working knowledge of Microsoft Office and reservation management systems.
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Follow all local laws with regard to alcoholic beverage sales. The GSA is first point of contact and therefore represents the brand as all guests enter the hotel. Previous background from the extended stay industry preferred.
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All Reservation Agent responsibilitiesUse sales techniques to encourage callers to make room reservationsMake and confirm reservationsPerform administrative functions for guests (faxing, copying, mailing, etc.
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We are searching for an enthusiastic, service-focused Hotel Front Desk Agent to join our guest services team. Answer incoming calls and questions about guests' needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests.
$16 - $17 an hourExpandApply NowActive JobUpdated 3 days ago - UpvoteDownvoteShare Job
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Phone and Reservation Management: Handle incoming phone calls, make reservations, and assist with inquiries related to room availability, rates, and hotel amenities. As a Guest Service Agent, you will be the friendly face and first point of contact for guests, ensuring their stay is comfortable, enjoyable, and hassle-free.
$15 - $18 an hourFull-timeExpandApply NowActive JobUpdated 3 days ago - UpvoteDownvoteShare Job
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Ensure guest special requests are fulfilled and proper delivery of guest services is delivered. BenefitsSonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families.
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Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances preferred. Ability to speak, read, and write fluent English; other languages beneficial. Comply with federal, state and local laws regarding health, safety, and alcohol services.
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May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes. Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/ securing assigned bank.
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