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Follow the overall seasonal demand reservation strategy as communicated by the hotel management team with regard to room type and length of stay pricing. Sonesta ES Suites Charlotte is looking for a Guest Services Agent (GSA.
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Responsible for welcoming and assisting in setting the tone for a guest's experience through the process of check in and out of hotel, receiving payment, correcting account and reservation discrepancies, creating and canceling reservations, acting as a switchboard relief and providing luggage assistance; assisting with valet parking and summoning cabs.
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Job Description SummaryThe Guest Services Agent (GSA) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is support for the Operations Manager.
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Issue room key and escort instructions to Guest Service Agent or directly to guest. Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions.
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The main responsibility of a Reservation Agent is to help customers with planning and booking reservations for Menin Hospitality hotel brands. Patience work as a hotel reservation agent can include many stressful situations with a variety of customers, and agents are expected to remain calm and pleasant no matter the situation.
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Ability to use reservation and revenue management systems to develop pricing and sales recommendations. Consortia and TMC agent event and familiarization tours. Strong analytical skills relative to impact on hotel revenues.
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Registers guests into the hotel in a prompt and courteous manner using up-selling techniques to maximize room rates; prepares for group check-ins, check-outs, and VIP arrivals. Books guest reservations and/or coordinates with reservation center.
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The Reservations Agent serves as the voice of the hotel when guests first call or visit the property to inquire about booking. Accurately inputting and organizing reservation information via rooming lists, internet, travel agency requests, sales department, and reception with appropriate follow up.
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The Guest Services Agent (GSA) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is support for the Operations Manager.
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The GSA is first point of contact and therefore represents the brand as all guests enter the hotel. May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes.
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Register guests, issue room keys, and provide information on hotel services and room location. One year of previous hotel experience, or retail customer service preferred. Service the shoppe and the pour by ensuring guests receive the service and products offered by the hotel.
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Sonesta Hotel Discounts. The GSA serves as the point person with regard to the Front Desk technology systems and in-house guest relations during their shift. Follow all local laws with regard to alcoholic beverage sales.
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Guest Service Agent. Complete and transmit daily management/accounting reports with any supporting documentation ensuring the accurate accounting of the hotel revenues and expenses. Assist in the washing, drying, and folding of hotel laundry.
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Job DescriptionJob DescriptionPOSTION: RESERVATION AGENTFLSA DESIGNATION: NON-EXEMPT POSITION REPORTS TO: RESTAURANT/HOTEL MANAGER SALARY RANGE: $24.00-30.00 PER HOURCasa Cipriani New York is a private members club located in the Battery Maritime Building, within a larger project called Casa Cipriani South Street which incorporates over 20,000 square feet of events space, a 47-room luxury hotel and extensive fitness and wellness facility.
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The ability to understand the tasks performed by a telephone operator, a reservation agent, a concierge and a housekeeper. Founded more than 50 years ago, Turnberry has built over 20 million square feet of retail space, more than 7,000 luxury condominium and condo-hotel units, 1.5 million square feet of class "A" office space, in excess of 2,000 hotel and luxury resort rooms, as well as a number of exciting new projects currently in various phases of development.
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