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Will also function as a Guest Service Agent. Supervise the front desk and reservation functions to ensure the delivery of superior guest services, the security of monies, credit card transactions and guest information.
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The NA also acts as a Guest Service Agent for the overnight front desk shift at the hotel. Reading and writing skills are utilized when compiling department records, guest registration and reservation information.
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Assist in the set up the complimentary breakfast service to include hot and cold food service, juice and coffee stations, and all supplies. Follow the overall seasonal demand reservation strategy as communicated by the hotel management team with regard to room type and length of stay pricing.
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Performs functions of Guest Service Agent as scheduled by Management. Assigns duties to Guest Service Agents and observes performance to ensure adherence to franchise standards, hotel policies and established operating procedures.
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The Guest Services Agent (GSA) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is support for the Operations Manager.
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Ensure guest special requests are fulfilled and proper delivery of guest services is delivered. Balance and audit all room tax charges, cashier reports, and guest house accounts for accuracy.
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May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes.
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The GSA serves as the point person with regard to the Front Desk technology systems and in-house guest relations during their shift. Responsible to maintain the security of cash, credit card transactions, and guest information.
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Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management. Service the shoppe and the pour by ensuring guests receive the service and products offered by the hotel.
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Establish and implement appropriate service recovery guidelines in order to ensure complete guest satisfaction. Supervise the overall seasonal demand reservation strategy as communicated by the hotel management team with regard to room type and length of stay pricing.
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One year of previous hotel experience, or retail customer service preferred. Deliver on the promise of Sonesta Service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards.
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The FDS serves as the lead point person with regard to the Front Desk technology systems and in-house guest marketing initiatives. Work with the hotel's property management system (Opera) and reservation system (Synxis) to maximize revenue through occupancy and rate adjustments based on market conditions.
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Description DUTIES AND RESPONSIBILITIES:Deliver on the promise of Sonesta Service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards. Issue, control and release guest safe-deposit boxes.
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Follow all local laws with regard to alcoholic beverage sales. The GSA is first point of contact and therefore represents the brand as all guests enter the hotel. Previous background from the extended stay industry preferred.
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All Reservation Agent responsibilitiesUse sales techniques to encourage callers to make room reservationsMake and confirm reservationsPerform administrative functions for guests (faxing, copying, mailing, etc.
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reservation agent guest service jobs
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