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Supervise the front desk and reservation functions to ensure the delivery of superior guest services, the security of monies, credit card transactions and guest information. The Front Desk Supervisor (FDS) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is the lead Front Desk support for the Operations Manager.
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The NA also acts as a Guest Service Agent for the overnight front desk shift at the hotel. The NA is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk.
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QUALIFICATIONS EducationHigh School Diploma/G.E.D. EquivalentRelated Work ExperienceHotel/resort reservation or front desk experience preferred. Accurately tracks reservation calls utilizing NAVIS call center software and daily phone sheets.
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Follow the overall seasonal demand reservation strategy as communicated by the hotel management team with regard to room type and length of stay pricing. Reading and writing skills are utilized when compiling department records, guest registration and reservation information.
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Role and Responsibilities:A Guest Services Agent is primarily responsible for meeting and maintaining guest satisfaction by creating remarkable and effortless experiences from the moment the guest arrives at the guest services desk area, providing a memorable and distinctive experience that will not be forgotten or mistaken.
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Assists in scheduling front desk personnel within budget guidelines to assure adequate staffing. Performs functions of Guest Service Agent as scheduled by Management. Provides training, including safety training, to front office staff as directed by Management.
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Books guest reservations and/or coordinates with reservation center. Replenishes continental breakfast as needed and keeps the area clean. Transmits and receives messages using equipment such as a computer, telephone, email, fax, and switchboard.
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Guest Services Agent will assistguest to their best ability while creating a memorable experience. Guest reservations are madethrough established external reservation system when speaking to guest tocollect all information according.
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The Guest Services Agent (GSA) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is support for the Operations Manager.
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Follow all local laws with regard to alcoholic beverage sales. Assist in the set up the complimentary breakfast service to include hot and cold food service, juice and coffee stations, and all supplies.
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The Night Auditor (NA) is responsible for accurately balancing all hotel income and expenses for every 24 hour hotel operating period. The NA will call in and open tickets with Opera, SynXis, or system support during the overnight hours if a system fails or issues occur.
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The Front Desk Agent will also be responsible for assisting guests with their reservation needs while promoting hotel services, promotions, etc. The Front Desk Agent will be responsible for assisting guests in the Front Office Department.
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The GSA serves as the point person with regard to the Front Desk technology systems and in-house guest relations during their shift. The GSA serves as the point person with regard to the Front Desk technology systems and in-house guest relations during their shift.
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Previous background from the extended stay industry preferred. Balance and audit room revenue, food and beverage revenue and telephone revenue for accuracy; assist in the preparation of all reports relevant to daily revenues.
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The FDS serves as the lead point person with regard to the Front Desk technology systems and in-house guest marketing initiatives. Establish effective Front Desk communication and information system through logs, department meetings, and one-on-one interaction with the staff.
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