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JOB SUMMARY Performs routine customer service phone support to client specific needs. Constant work performed in a climate controlled, call-center environment. We're a global leader in customer service and experience, serving the world's biggest brands with tens of thousands of employees in hundreds of locations around the globe.
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Consistent implementation of skills and knowledge to manage and prioritize competing tasks; ability to multi-task and pivot from one task to another to include internal and Agent communications, on/off-call Agent questions, and more.
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The BDC Agent III is responsible for supporting client inbound and/or outbound call campaigns and meeting and exceeding operations, sales, service, quality, and customer satisfaction performance metrics to help our clients deliver exceptional client/customer experiences.
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Key Roles and Responsibilities:Receive, log, validate and diagnose client requests, on the full range of products and services offered, applying agreed service level agreements leveraging standard tools, platforms, and processesUses Managed Services product and process knowledge along with discretion to respond to ticketsProvide client with a first call resolution, where possible, leveraging standard operating procedures or work instructions.
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The Service Desk Agent is focused on providing best in class customer service, achieving high levels of first call resolution, and identifying opportunities to streamline/automate agent process.
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The Service Desk Agent is the first point of contact for the users who call our IT Service Desk. While providing the highest level of customer service, the Service Desk Agent answers incoming calls, tracks all information in a call tracking system, and uses a knowledge base tool along with their expertise to resolve issues in a timely fashion.
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Role: Helpdesk Support Duration: 6 months Work Location: South Jordan, UT Executive Summary: The Service Desk Agent is the first point of contact for the users who call our IT Service Desk. While providing the highest level of customer service, the Service Desk Agent answers incoming calls, tracks all information in a call tracking system, uses a knowledge base tool along with their expertise to resolve issues in a timely fashion.
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Nice to have: Demonstrable related work experience in the Technology Industry and Call Centre environment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category.
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Quick apply Call Center Representative Agent Work From Home - Part-Time Focus Group Panelist Apex Focus Group Inc. Toronto, ON C6A posted 04/18/2024 More. quick apply Customer Service Representative Agent Work From Home - Part-Time Focus Group Panelist Apex Focus Group Inc. Toronto, ON C6A posted 04/18/2024 More.
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At Raymond James our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver, Improve) to deliver on the firm's core values of client-first, integrity, independence and a conservative, long-term view.
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The Service Desk Agent is the first point of contact for the users who call our IT Service Desk. While providing the highest level of customer service, the Service Desk Agent answers incoming calls, tracks all information in a call tracking system, uses a knowledge base tool along with their expertise to resolve issues in a timely fashion.
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Job Summary: DebtBlue is seeking a Collections Agent/Customer Service Rep who is the primary source of contact for clients enrolled in our debt settlement program. Proficiency in Microsoft Office, SharePoint and client service software, database, and tools.
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The Service Desk Agent is focused on providing best in class customer service, achieving high levels of first call resolution, and identifying opportunities to streamline/automate the agent process.
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Flag the need for such content, when relevant articles are not availableProvide timely updates to clients, when requested, on any pending requests or tickets. Ability to work in 24X7 shift structure, based on a defined roster.
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Workplace type: Equal Opportunity EmployerNTT is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. Skills SummaryNegotiationWhat will make you a good fit for the role.
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on call client service agent jobs
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