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Responsible for day-to-day operations of the Front Office including, Bell Staff, Door Staff, Mail Desk, PBX and Package Room. In addition, assists in the execution of administrative functions,including training, staff development, scheduling, and payroll administration.
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Reports to the Front Office Manager/Night Manager/Accounting Manager and Supervisors. The Night Auditor normally works a regular 3rd front desk shift, however, may be asked and assigned another shift due to work needs.
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The Overnight Front Office Agent/Auditor is responsible for reconciling accounting transactions for the hotel and restaurant while also helping with any guest needs that arise overnight including checking in late/early arrivals, as well as reconciling all hotel cashier transactions; reviewing, organizing and compiling management reports on a timely basis and ensuring the accuracy of guest billings and city ledger transactions.
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You'll lead all Front Office and Housekeeping operations (Housekeeping, Front Desk, PBX, Concierge, Bell, Door, Valet Services, and Night Audit). You'll collaborate with the Front Office Manager and Director of Housekeeping to boost and implement company standards, company culture and programs.
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Hotel Front Desk Supervisor Great Wolf Lodge Cincinnati OH. Hotel Front Desk Supervisor. Supervises daily front office operations to ensure successful execution of all lodge safety and service standards and completion of daily tasks and assignments.
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Previous hotel front desk, hospitality, guest services, or night audit experience is preferred, but not required. Respond to inquiries, process reservations and check-ins, delegate housekeeping, security, and service requests, resolve guest complaints, and other front office duties as required.
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Does not routinely perform front desk or night audit functions. Oversee the front desk and night audit functions in accordance with established procedures; ensure guests receive prompt, professional attention and are greeted upon arrival, and that the audit function and reports are completed on time.
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Complete back-up of front office computer system and night audit program daily (if applicable). Perform all daily audit functions for front office and each outlet of the hotel.
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Coordinate all duties performed by housekeeping employees while partnering with Front Desk Manager to support all Front of House employees, monitor and maintain property interfaces.
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Minimum 1 year experience on night audit, 2 years experience in front desk operations, and 1 year experience in either direct sales or retail trade; OR, an equivalent combination of education and experience.
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This includes direct supervision of the Front Office operations which includes front desk staff, bellman, and night audit. Job Responsibilities:Responsible for hiring, supervising, training, coaching and empowering Front Desk staff in Hotel Front Office operations, guest service, guest security and safety at The Lodge at Mountaineer Square.
$55,000 - $63,000 a yearFull-timeExpandApply NowActive JobUpdated Today - UpvoteDownvoteShare Job
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Minimum 1-3 years of front office management experience in the hospitality industry. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management.
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Maintain complete working knowledge of Night Audit procedures and provide training to employees as needed. Hire, train and develop hotel team members and ensure all required training is complete according to standards.
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Maintain complete knowledge of hotel features, room types, rates, room availability, and expected arrivals/departures. Shaner Hotel Group. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries.
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Front desk clerk duties, guest services, night auditor or previous hospitality experience is preferred but not required. Our property is growing rapidly and we are looking for a Night Auditor who loves working with people, possesses a strong commitment to customer satisfaction, and has bookkeeping experience.
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