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SCOPE OF WORK + TEAM Reports to the Front Office Manager/Night Manager/Accounting Manager and Supervisors Supports the front office team, sales team and guest experience RESPONSIBILITIES Main responsibilities include registering guests, making and modifying reservations, but may be required to assist with hotel operator and/or concierge duties.
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Assist front office manager with training new team members. Position Type/Expected Hours of WorkThis position is full time and regularly requires early morning, late night and weekend shifts.
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You'll lead all Front Office and Housekeeping operations (Housekeeping, Front Desk, PBX, Concierge, Bell, Door, Valet Services, and Night Audit). You'll collaborate with the Front Office Manager and Director of Housekeeping to boost and implement company standards, company culture and programs.
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This role will be responsible for assisting the Front Office Manager at the Rancho Bernardo Inn in overseeing the staff and operations of the Front Desk, PBX, Bell, Valet, Night Audit, and Concierge departments and ensuring efficient and professional service to all resort guests.
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The Front Office Manager is responsible for ensuring the operation of the Guest Services, Concierge and Uniformed Services/Transportation in an attentive, friendly, efficient and courteous manner, providing all guests with quality service prior to and throughout their stay, while maximizing room revenue and occupancy.
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Responsible for the overall planning organizing and coordinating of the Rooms Division consisting of Front Office Concierge Guest Recognition PBX Housekeeping Valet laundry Valet parking and to provide leadership and direction whilst maximizing revenue opportunities and maintaining guest satisfaction levels to the standard of the hotel and of the company at all times.
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Assist with scheduling for all areas of Housekeeping and Front Office operations. Coordinate all duties performed by housekeeping employees while partnering with Front Desk Manager to support all Front of House employees, monitor and maintain property interfaces.
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Supervises: Reservations, Guest Services Representative, PBX Operator, Bell Staff, Concierge, Night Audit. Minimum 1 year experience on night audit, 2 years experience in front desk operations, and 1 year experience in either direct sales or retail trade; OR, an equivalent combination of education and experience.
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Review daily Front Office work and activity reports generated by Night Audit. Operate all aspects of the Front Office computer system, including software maintenance, report generation and analysis, and simple programming.
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Experience: Minimum 1 year experience on night audit, 2 years experience in front desk operations, and 1 year. Job Title: Front Office/Operations Manager (Salaried) This is the job description for FRONT OFFICE/OPS MGR (SALARIED.
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The Assistant Front Office Manager is responsible for ensuring the operation of the Front Office, Concierge and Uniformed Services, in an attentive, friendly, efficient and courteous manner, providing all guests with quality service prior to and throughout their stay, while maximizing room revenue and occupancy.
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Review Front Office log book and Guest Request log on a daily basis. Maintain required pars of all front office and stationary supplies. Respond to all guests’ requests, problems, complaints and/or accidents presented at the Front Desk or through reservations, comment cards, letters and/or phone calls, in an attentive, courteous and efficient manner.
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Ensure staff greet and welcome all guests approaching the Front Desk in accordance with Highgate Hotel S.O.P.'s. Ensure correct and accurate cash handling at the Front Desk. Must be proficient in Windows and Microsoft Office.
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Highgate partners with LEFT LANE Hospitality to recruit a Front Office Manager for Hotel Bardo Savannah. A collection of ephemeral moments, chance encounters, and stirring experiences from morning to night.
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Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry.
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