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Previous hotel front desk, hospitality, guest services, or night audit experience is preferred, but not required. Respond to inquiries, process reservations and check-ins, delegate housekeeping, security, and service requests, resolve guest complaints, and other front office duties as required.
$30,000 - $32,000 a yearExpandApply NowActive JobUpdated Today - UpvoteDownvoteShare Job
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Review daily Front Office work and activity reports generated by Night Audit. Supervise the Night Audit function and monitor the House Charge Worksheet and Flash Report for accuracy.
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The Night Auditor is responsible for the preparation and disposition of all Night Audit work. Maintain cashiering responsibilities as per Front Office procedures according to Aimbridge Hospitality standards.
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Maintain Front Office computer system operation according to Aimbridge Hospitality standards. Complete the Night Audit checklist for computer procedures daily. Fulfill all Front Office functions between the hours of 11:00 p.m. and 7:00 a.m.
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Run all reports as required for Food and Beverage audit. Train any new Night Auditors as requested by management. Follow up to ensure periodic checks by the Midnight House Attendant are made of building and guest corridors to ensure all areas are locked and secured (property specific.
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Complete the initial direct bills daily and place on the Property Accountant's desk; Attach all folio/banquet check back-up to the bills. Perform any other duties as requested by the Guest Services Manager or any other member of management.
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Focus the Front Office Department on their role in contributing to the guest satisfaction and audit scores. 2 years Front Office Manager in a luxury hotel required. The Front Office Manager is responsible for ensuring the operation of the Front Desk, Uniformed Services and Telephone Communications in an attentive, friendly, efficient and courteous manner, providing all guests with quality service prior to and throughout their stay, while maximizing room revenue and occupancy.
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Balance the day's work (i.e. movie revenue telephone postings valet laundry server's and desk agent's paperwork etc. As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels.
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They can relax after a long day with complimentary evening social served Monday through Thursday. Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel.
Full-timeExpandApply NowActive JobUpdated Today - UpvoteDownvoteShare Job
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The Front Office Manager is responsible for ensuring the operation of the Guest Services, Concierge and Uniformed Services/Transportation in an attentive, friendly, efficient and courteous manner, providing all guests with quality service prior to and throughout their stay, while maximizing room revenue and occupancy.
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Follow safety and emergency procedures according to Aimbridge Hospitality standards. Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.
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Prepare the front office for the 'AM' shift and reset day's business. Reports To: Front Office/Operations Manager. Attend and actively participate in all front office meetings.
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Be familiar with all Aimbridge Hospitality's policies and house rules. Run morning reports according to Aimbridge Hospitality procedures. Follow up to ensure that nightly walk-through includes removal of all room service trays and straightening of pool and Jacuzzi area (property specific.
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Complete back-up of front office computer system and night audit program daily (if applicable). Perform all daily audit functions for front office and each outlet of the hotel.
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Complete the rebuild of the front office system, reservation and other related computer maintenance (if applicable). Responsible for all front desk functions including check-ins, check-outs, payments, reservations, PBX operation, answering calls within 3 rings, etc.
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