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Personal computer or laptop with Windows 10 or 11. Required equipment includes a personal computer or laptop (please note that Macs and Chromebooks are not compatible in our current environment) and high speed internet.
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We are seeking remote Customer Service Representatives and currently have full-time and part-time schedule options available. Are you looking for a fully remote role where you can assist customers and help turn their days around.
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Auto glass is our foundation and certainly our passion, but we are so much more! The auto glass industry leader in the United States. We train our associates the importance of delivering a critical first impression that sets the stage for an all-around extraordinary experience.
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Experience in mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory. Experience in Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, enterprise anti-virus solutions, helpdesk ticketing systems.
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Experienced in Active Directory user administration, OS imaging processes, ticketing, SW installation and imaging tools, automated help desk systems, troubleshooting in the Windows desktop environment (networking, OS, Microsoft Office suite, PC hardware, printers), network and local printer installation.
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Professionally answers a variety of inbound calls from customers, policyholders, insurance agents, or autoglass shops using scripted prompts. What we have learned through these years, to have continued growth and evolution it all comes back to our people.
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Demonstrates a high level of empathy and integrity by always doing the right thing. Previous experience working in a contact center or other customer service role. We also have opportunities available for representatives that are bilingual in English and Spanish.
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Troubleshoot any problems or issues that arise with Windows and Macintosh desktops/laptops from the network drop to the desktop/laptop excluding security patches/updates; Respond to alert notification or escalation of an issue from members of the VACO ITSS team, determining the probable cause of the issue and taking appropriate intervention actions to restore the Windows and Macintosh desktop/laptop to operational status.
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Windows PC/laptop with minimum 8GB Ram. Keywords, not requirements: Agency, sales, BDR, biz dev, Full Desk, Full-Desk, split desk, split-desk, sales, selling, Recruiter, Recruiting, Recruiting Manager, Partner Recruiter, Talent Acquisition, Sourcer, Sourcing, Talent Acquisition Manager, Sales, Account Manager, Account Management.
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Effectively and compassionately guides customers through the process of filing a glass claim by engaging in an authentic conversation that builds rapport and focuses on each customer's specific needs.
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Azure AD (portal) administrator skills, Windows 11 management, basic networking, wifi/ethernet troubleshooting, Excellent Microsoft Office skills (Word, Excel, and other applications) Knowledge of G Suite applications (Sheets, Docs, Slides) a plus Layer 1 networking knowledge/troubleshooting Windows 10/11 laptop knowledge/troubleshooting Enterprise iOS knowledge/troubleshooting Ability to train end users and junior Helpdesk staff on frequently asked technical issues.
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This includes a 401(k) plan with company matching, medical coverage plans customized to suit your needs and a commitment to work/life balance through our paid time off (PTO) programs, company holidays and paid volunteer days.
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Qualifications: - High School Diploma or GED - Must pass a background check - Must have a computer or a laptop that uses Windows operating system - High Speed Internet access to support video conferencing - Willing to obtain state life insurance license Powered by JazzHR.
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Proficiency in using a laptop computer/tablet and basic Microsoft Windows software, specifically MS Office. Demonstrate a deep understanding of vinyl flooring, wood flooring, and laminate flooring.
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Has an upbeat personality and can show an authentic willingness to assist our customers. Knowledge of computer and telephone systems and the ability to operate those systems with confidence in a remote environment.
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FEATURED BLOG POSTS
The Effects of Workplace Racism and Sexism
One day it's a covert statement to a mother returning to work after maternity leave. Another day it's a lingering gaze at an employee enjoying a culturally rich meal. These microaggressions (or sometimes macroaggressions) can take an employee from a confident, high-performer to one that feels insecure being themselves at work. Your employees engage with people with different ideas and feel most comfortable and valued when they can work without losing their cultural, racial, and gender identity. While most employers know this, why have workplace racism and sexism often been neglected?
When Rage Applying Strikes: How to Identify Unserious Candidates
As the job market remains highly competitive, we have seen a surge in "rage applying." This is when candidates apply to multiple jobs, often without considering whether they are truly interested in the role. Rage applying goes hand-in-hand with quiet quitting. Often, employees want to entertain the thoughts and feelings of leaving their job, but they aren't necessarily serious about leaving yet. Meanwhile, other employees engaging in this trend are actually trying to find a better role. As a recruiter, it can be hard to identify who are the real applicants in a sea full of quiet quitters, but understanding rage applying and identifying red flags will certainly help.
How to Increase Job Ad Exposure
In today's competitive job market, writing quality job ads is critical for attracting top talent to your organization. While networking and candidate referrals are prime real estate for finding qualified candidates, nothing beats the tried-and-true method of writing an extraordinary job ad. But while writing a great job ad is the first step, what's more important is increasing visibility. You could have the most detailed, well-written ad on the internet, but if no one sees it, then you are wasting time (and potentially money!). Employers often believe that job boards are the root of the problem, but you can learn how to increase job ad exposure by tweaking a few steps of your recruitment process.
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Building a Candidate Pipeline Through Internships
Building a candidate pipeline through a great internship program for local college students and recent graduates at local universities is a great and cost-effective way to attract and retain top talent. By offering meaningful and impactful work experiences, regular feedback, coaching, and mentorship, you can create a positive internship experience that will make your organization a sought-after destination for future employees. This not only benefits the organization in the short-term but also in the long-term, as you'll have a pool of well-trained and experienced candidates who may be interested in full-time employment once they graduate. Furthermore, building relationships with local universities and college students can increase brand awareness and build a positive reputation for your organization in the local community.
Hiring Transparency
Transparency in hiring refers to the open and honest communication and information sharing that takes place between employers and job candidates. It encompasses all aspects of the hiring process, from posting job descriptions to providing feedback on performance during and after the interview process. In today's job market, hiring transparency has become increasingly important for both employers and candidates alike.
Recruitment strategies that are weird, but actually work
In the current candidate-driven job market, recruiters are looking for unique ways to attract talent. Some have resorted to even (dare we say it?) recruitment strategies on the border of weird and wacky. What can we learn from the unusual recruitment tactics that are being used and actually getting results? Here’s a rundown of some unique recruitment strategies that actually work.