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At least 2 years of remote help desk support experience. At least 1 year of remote help desk support experience. Mac Integration Basics Certificate or at least 1 year of Mac support experience.
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Role Overview:As the IT Help Desk Administrator, you will be responsible for providing first-level technical support to end-users, resolving IT-related issues promptly, and contributing to the overall efficiency of the bank's IT infrastructure.
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Summary:We are looking for Senior Help Desk Support Service Specialist to support the Information Technology Support Services (ITSS) under the BIA. The service desk provide IT support to NPS personnel at various locations and nationwide as needed.
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We're are looking to grow our team with a new Help Desk Technician. We're are looking to grow our team with a new Help Desk Technician. You'll be glad you applied to Peak Networks. We provide Managed Services to businesses in the Tri-Cities area.
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Operating a Help Desk, Service Desk, or Operations Center (e.g., Service Operations, Network Operations Center (NOC), Technical Operations Center (TOC. Such experience is typically gained in the IT field or through the performance of work where the primary concern is IT. GS-14 You qualify for the GS-14 grade level if you have at least one (1) year of specialized experience at the GS-13 grade level (or equivalent) performing the following duties: Exercising a full range of supervisory and personnel management authorities and responsibilities in directing the work of subordinate staff.
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Required Skills and Experience: High school Diploma or equivalent required Two or more years working in a Support Services/Help Desk environment required Intermediate user administration of office 365 Understanding of PCI and SOC concepts Intermediate knowledge of Windows operating systems (Windows 10/11) GPO Kowledge of MAC and Linux considered an asset Beginner knowledge of PowerShell scripting.
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Minimum two to three years experience in a Help Desk support role required. Must have strong work ethic and problem-solving skills, good verbal and written communication skills, and excellent customer service with ability to multitask and manage Help Desk tickets in a timely manner.
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Provide operational and help desk support on desktop systems, host systems and file servers. Senior IT Support Specialist. Performs installation, configuration and troubleshooting of standard user desktop/laptop computing hardware, mobile devices, printers, and peripheral devices in accordance with IT standards and procedures.
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Adheres to IT policies, procedures and protocols and follows standard Help Desk operating procedures. Creates, updates and maintains support documentation of all Help Desk knowledge.
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IT Qualifications At least two of the following: Bachelor of Engineering – Computer Science, Bachelor of Technology – Computer Science, Master of Computer Application CompTIA A+, Microsoft Certified Professional (MCP) or better.
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Research emerging products, services, protocols, and standards in support of help desk technology procurement and development efforts, adhering to ITIL and ITSM best practices. The Information Systems department at Acadian Companies has a full-time opening for a Service Desk Supervisor in Lafayette, LA. The Service Desk Supervisor is responsible for overseeing the daily operations of the service desk, which includes designing systems of work for managing phone and remote support, work order queues, staff schedules, training, and assisting with request and issue escalations.
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In collaboration with the Operations Manager, this position will work closely with Guest Services, Office Services, Conference Technology, Hospitality and Flik Catering, and IT Help Desk while overseeing the reception team and coordinating workflow.
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Performs local on-site IT service functions including answering broad questions, remote troubleshooting, coordinating with the corporate help desk on issues, and logging or reporting problems.
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Skill Sets – knowledge of network topology and prior Help Desk experience. Maintain the servers – work with IT Team on scheduling updates. Cisco and/or Cisco Meraki knowledge. Software – ConnectWise.
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Demonstrated success in shaping and winning opportunities in several of the following technical areas: Digital Transformation, Cybersecurity, IT Modernization and Application Development, Agile Methodologies, Software Development/Engineering, Infrastructure Management, Cloud Services, Supply Chain, Data Science and Advanced Analytics, Operations and Maintenance, Help Desk / Service Desk. •Proven knowledge of U.S. Government procurement process.
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