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Demonstrated understanding of Problem Management, Change Management and Incident management frameworks Working knowledge and experience managing SaaS products on modern cloud platforms e.g., AWS and Azure Strong focus on balancing customer’s needs with adherence to operational processes Strong analytical and technical problem-solving skills Exceptional verbal, written and interpersonal skills Ability to grasp technical concepts quickly and explain them to others.
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In-depth knowledge of escalation procedures, incident management, and other disciplines related to service delivery. Logility Voyager Solutions is a complete supply chain management and retail optimization solution that features a performance monitoring architecture and provides supply chain visibility; demand, inventory and replenishment planning, Sales and Operations Planning, supply and inventory optimization, manufacturing planning and scheduling, and retail merchandise planning and allocation.
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Notifies participants in the Incident and Problem Management process when standards and procedures are not being followed. Adheres to defined incident and problem process and escalation when needed, as defined in the escalation matrix.
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Develop, implement, and monitor and enforce appropriate cyber security policies and standards pertaining to security, account access and control, incident and escalation reporting, intrusion detection, data protection and threat vulnerability management.
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Manage escalation and incident management. + Manages the operations shift volume, SLA and targets responsible for people management, process management, and time management.
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As an IT Incident Management and Resolution Engineer - L2, you will act as escalation point of complex issues triaged by our IT Service Desk team (Tier 1) in constant collaboration with our IT Engineering team (Tier 3.
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Manages a technical team of service providers and business analysts to provide support to properties using the digital mobile products, Mobile Key, Mobile Check-In, Mobile Dining and GXP. Also is a member of the leadership team that provides critical incident and leadership escalation support for property issues related to Property Management Systems, Business Applications, Infrastructure, and vendor supported services through engagement of L2, L3, Network, and infrastructure teams.
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Queue management and ensure all tasks are closed within SLA due date. Minimum 5 years' experience in management. Minimum 5 years' experience in Cornerstone OnDemand LMS. If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at 1 (877) 889-9009, send us an email ( or speak with your recruiter.
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Use IT Service Management system to regularly manage and update incident and service request ticket information with troubleshooting steps, self-help/knowledge base content, resolution actions, or turnover information for escalation teams for client facing as well as internal tickets.
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The Global Resilience Director will be responsible working across KLA to establish Resilience policies and standards including Business Continuity (BC), Crisis Management (CM), Emergency Response (ER), Cyber Incident Response (CIR) and Disaster Recovery (DR) Governance.
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Act as escalation point for incident management related to support application and escalate issues that cannot be resolved to the appropriate contact after gathering required details from the end user.
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Experience using tools such as ServiceNow for incident management and user support requests. Provide escalation technical support for Windows, Exchange, AirWatch Mobility, O365, and Office Online.
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Work with LMS PM to execute CSOD roadmap. As an Accenture Flex employee, you will apply your skills and experience to help drive business transformation for leading organizations and communities. Accenture Flex offers you the flexibility of local fixed-duration project-based work powered by Accenture, a leading global professional services company.
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Inclusion and diversity are fundamental to our culture and core values. Accenture Flex employees work in their local metro area onsite at the project, significantly reducing and/or eliminating the demands to travel.
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Leads also conduct random monitoring of the cases tasks handled by team and give corrective feedback. Cornerstone OnDemand (CSOD) System Operations Lead - 5238384. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities.
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