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Serve as the senior Tier III escalation support engineer for Incident Management activities. Experience with Aruba ClearPass Policy Manager (CPPM) identity management solution.
ExpandApply NowActive JobUpdated 13 days ago - UpvoteDownvoteShare Job
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The role requires working knowledge of production support processes such as incident/change/problem management, call triage and escalation procedures. Knowledge of production support processes, including: incident/change/problem management, and escalation procedures.
ExpandApply NowActive JobUpdated 14 days ago - UpvoteDownvoteShare Job
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Utilize subject matter knowledge in industry leading security solutions and best practices to implement one or more components of information security such as availability, integrity, confidentiality, risk management, threat identification, modeling, monitoring, incident response, access management, and business continuity.
$111,100 - $237,100 a yearFull-timeExpandApply NowActive JobUpdated Today - UpvoteDownvoteShare Job
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Use IT Service Management system to regularly manage and update incident and service request ticket information with troubleshooting steps, self-help/knowledge base content, resolution actions, or turnover information for escalation teams for client facing as well as internal tickets.
ExpandApply NowActive JobUpdated 9 days ago - UpvoteDownvoteShare Job
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This includes collaborating with functional and technical owners on incident management, problem management, escalation management and resource management. The Asset Management Group (AMG) of our Fortune 50 client.
ExpandApply NowActive JobUpdated 11 days ago - UpvoteDownvoteShare Job
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This role executes the various core functions of the GSOC to include, but not limited to incident recognition/escalation, intelligence analysis, emergency response, product security, and physical security.
ExpandApply NowActive JobUpdated 8 days ago - UpvoteDownvoteShare Job
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Proven experience in incident management and resolution of critical technical issues. Lead, consult, contribute, and delegate high-impact projects within the Support department such as creating/refining internal support processes, automating tedious and repetitive tasks with the help of AI, raising our efficiency across the board, and driving improvement to the escalation and incident processes.
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Ability to work occasional weekends and off hour shifts to support migration activities and incident management. Communicates progress, expectations, and escalation of problems to management for awareness and/or resolution.
ExpandApply NowActive JobUpdated 6 days ago - UpvoteDownvoteShare Job
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You will enter and manage all incidents in the incident management system and act as a liaison between customers and technical escalation teams. Experience with Incident resolution and Ticket closure.
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Perform incident response on threats and threat analysis on security alerts to determine the threat's validity and escalation if warranted. The incumbent must possess the ability to remain calm during emergencies and respond appropriately as dictated by the circumstance of the incident and as directed by the Safety Representative or other management personnel.
ExpandApply NowActive JobUpdated 7 days ago - UpvoteDownvoteShare Job
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Previous experience with Commvault backup management, Microsoft HyperV and SAN management including relevant support and scripting tools (Dell server hardware, Microsoft SCVMM, Powershell, CLI, and Microsoft 365.
ExpandApply NowActive JobUpdated 7 days ago - UpvoteDownvoteShare Job
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Experience with Microsoft outlook, basic networking, Intune, MS Teams, Print and Azure skills. Technical Certification (Microsoft/HP/Dell) and ITIL Certification would be an added advantage for this role.
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Experience in Java, Web applications, API, Kubernetes, Containers. 5 years of experience in Java and Linux application support and DB concepts. Experience with builds, deployment, troubleshooting and production support.
ExpandApply NowActive JobUpdated 7 days ago - UpvoteDownvoteShare Job
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HashiCorp is looking for a high-caliber Senior Technical Escalation Manager to join our escalation management team in Cloud Support Engineering. Be part of the Cloud escalation management team on-call rotation and ensure flawless handover of critical issues to other Cloud Support Centers or regions.
ExpandApply NowActive JobUpdated 7 days ago - UpvoteDownvoteShare Job
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Collaborate with functional leads in the development and maintenance of department processes, knowledge management, and quality assurance to deliver solutions aimed at continuous improvement. Ensure incident response times are met measured to drive down incident levels.
ExpandApply NowActive JobUpdated 7 days ago
incident management escalation jobs
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