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Responsible for making reservations and ensuring all booking, rate, and cancellation policies are accurately quoted to guest. Answers hotel switchboard and forwards calls appropriately.
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Process all guest check-in, check-out and concierge needs according to established hotel requirementsEscort guest and transport their luggage to the guestroom Extend every effort to obtain satisfactory alternative accommodations for guests with reservations when the hotel cannot accommodate them.
Full-time/part-timeExpandUpdated 9 days ago - UpvoteDownvoteShare Job
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Answer telephone promptly and properly being polite, courteous, and friendly Accurately take reservations Perform Check-ins and Check-outs (If applicable) Operate or assist with shuttle or transportation service in a timely and courteous manner Assist guests with luggage upon their arrival to and departure from the hotel ie.
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Makes travel arrangements including transportation, schedules, reservations and itineraries; responsible for setting up travel arrangements for conferences and seminars which includes any flight arrangements, ground transportation, luggage, hotel reservations, conference/seminar registration and creating a travel authorizing by submitting all the above detailed information.
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This is a blended position that includes responsibilities as both concierge and hotel receptionist. ROOST at our Detroit location is making a splash as a new and unique luxury hotel. Create detailed itineraries for guests including transportation, restaurant reservations, tour reservations etc.
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Hotel Guest Service Agent (Front Desk) The Front Desk Associate is responsible for taking reservations, checking guests in and out of rooms, directing calls, answering guests questions and concerns, etc.
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Assists front desk in taking reservations for hotel outlets and services. Assist in Front Desk Agent duties and PBX incoming calls and resort reservations as needed. Maintains an orderly and clean luggage storage room, lobby and front entrance.
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Going above and beyond to provide assistance, assist with luggage, coffee, directions, wake up calls, future reservations, etc. Coordinate all guest requests, informng guests of hotel services, features, and room amenities.
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Go above and beyond to provide assistance, i.e. assist with luggage, coffee, directions, wake up calls, future reservations, etc. Answer hotel telephones courteously and efficiently following Courtyard by Marriott standards.
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Must be 21 + to work in this position SUMMARY: The Front Desk Concierge runs daily arrival reports for incoming Front Desk guests and ensures that their visits exceed expectations by making reservations for them, issuing complimentary amenities based on player activity, and providing superior Family Style Service.
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The Omni Dallas Hotel, in the center of the revitalized downtown Dallas, is connected via sky bridge to the Dallas Convention Center and close to restaurants, shops, entertainment and more! Arrange special requests for guests including and not limited to flowers, rental cars, forwarding luggage, sight-seeing tours and advising of different quality local shopping area.
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Located in the Belden Village Shopping Mall area, our hotel offers easy access to designer retails stores, restaurants, and attractions like the Fannie Mae Chocolate Factory, Classic Car Museum, and Pro Football Hall of Fame.
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As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels.
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Answer hotel telephones courteously and efficiently following Hyatt Place standards. Provide information to guest and visitor inquiries; coordinates all guest requests for special arrangement of services, courteously and efficiently informs guests of hotel services, features and room amenities.
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Previous Front Desk at Luxury or Boutique Hotel or Resort and previous customer service experience required. Assist the bellman in storing any luggage. Provide Concierge services to recommend and assist with dining reservations, transportation, local activities and all guests inquiries and requests.
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