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Complete back-up of front office computer system and night audit program daily (if applicable). Job DescriptionWhat you will be doing Perform all daily audit functions for front office and each outlet of the hotel.
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Maintains the cleanliness and organization of the hotel lobby and front desk area. Required to monitor and maintain front desk coverage at 100% and cover shifts if needed, including audit.
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Clean and organize the front desk, lobby, and market area when the hotel is quiet. The Night Audit role requires standing for long periods of time, or entire shifts.
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Audit and reconcile all Front Desk and Food & Beverage Cashier’s work. Overview The Night Auditor is responsible for reconciling all hotel cashier transactions; reviewing, organizing and compiling management reports on a timely basis and ensuring the accuracy of guest billings and city ledger transactions.
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In addition to the two Night Audit shifts, this position will have the opportunity to pick up additional Front Desk shifts in order to work full-time (30+ hours per week). Hotel Front Desk experience preferred.
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A Night Auditor will assist guests efficiently, courteously, and professionally in all front desk related functions. A Night Auditor will have a passion for customer service.
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2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year experience in the guest services, front desk, housekeeping, or related professional area.
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Laundry, Housekeeping, Bell Staff, AYS, Front Desk and Concierge/Guest Services operations. Understands night audit procedures and being able to comprehend and utilize reports as necessary.
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The Night Auditor is responsible for the preparation and disposition of all Night Audit work. Complete the Night Audit checklist for computer procedures daily. Complete the initial direct bills daily and place on the Property Accountant's desk; Attach all folio/banquet check back-up to the bills.
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Overview While checking in, registering guests, the Front Desk Agent is a source of knowledge for the guest for everything about the hotel, its amenities, and the local area. Generate, Print and distribute daily and weekly reports Ensure the Night Audit procedures are followed with great attention to detail Communicate all pertinent information to manager on duty.
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Audit, balance and report on the various areas of the hotel (e.g. food and beverage outlets, rooms/front desk, gift shop, etc.) Audit, balance, post and report on the front desk to include but not limited to; room charges, phone calls, zero balance folios, corrections, adjustments, taxes, disputed charges, over/short figures, deposits, etc., to ensure accuracy and verify proper cash handling procedures are followed.
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Tracks room revenues, occupancy percentages, and other front office statistics such as: check figures, postings, and documents for accuracy; record, store, access, and/or analyze computerized financial information; prepare of End of day procedure; follow the End of Day/Night Audit Checklist.
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Hotel Night Auditor. The Night Auditor will conduct all nightly audit-related duties while maintaining and promoting excellence in hospitality and customer service at all times; welcoming and serving guests in a courteous, efficient and friendly manner, both face-to-face and on the phone.
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Perform the duties of a Front Desk Clerk including express checkouts. Run night audit final after insuring all revenues are in balance nightly. Audit, balance and report on all food and beverage outlets (e.g. restaurants, lounges, banquets, room service) cash and credit operations to include but not limited to checks, over/short figures/tally sheets, deposits, counts, house charges, promotional materials, postings, etc.
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Perform all daily audit functions for front office and each outlet of the hotel. Responsible for all front desk functions including check-ins, check-outs, payments, reservations, PBX operation, answering calls within 3 rings, etc.
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