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Ensure the Front Desk staff abides by the special event sales strategy. Cover night audit shift as necessary. Utilize property Service Recovery/Defect Tracking processes and ensure the Front Desk staff does as well.
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Covering Front Desk/Night Audit and or Breakfast Attendant duties as required. Must have 2-4 years experience in guest services/front desk. This position is responsible for assisting to oversee the operations of the hotel which include housekeeping, front office and engineering.
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Other duties as assigned by the supervisor such as assisting in roles of Front Office Manager, Night Audit, Reservations, Bell Captain, or Manager on Duty, etc. Two years combined experience in a hotel front desk and/or supervisory role required (or similar.
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Responsible for the management of the Front Desk, Housekeeping, Maintenance, Laundry and Sales at the hotel. Manage the daily, weekly and monthly administrative functions including but not limited to scheduling, labor reporting, night audit verification, payroll and responding to guest reviews etc.
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Hotel Front Desk Supervisor Great Wolf Lodge LaGrange GA. Hotel Front Desk Supervisor. May also assist in supervising bell, valet and night audit and other roles as needed.
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As the friendly face of the property, the hotel front desk night auditor has a relatable personality and a great desire to work with people. The hotel front desk night auditor is the main person to interact with guests during the overnight hours, typically 11pm to 7am.
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Audit, balance and report on the various areas of the hotel (e.g. food & beverage outlets, rooms/front desk, gift shop, etc.) Audit, balance, post and report on the front desk to include but not limited to; room charges, phone calls, zero balance folios, corrections, adjustments, taxes, disputed charges, over/short figures, deposits, etc.
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Previous Front Desk/Night Audit experience preferred but not required we are happy to train! This job description describes at a high level what a Front Desk Associate (Overnight) does, but no document can anticipate every single task, issue or project that could come up.
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Previous hotel night audit and/or hotel front desk experience is required. The primary functions of the Night Auditor are to provide personalized and empathetic service; to review, edit and balance the daily transactions of the hotel; appropriately distribute all reports generated during the day closing process; and to assist the Front Desk Manager with routine front desk functions, providing a safe, secure, and hospitable environment for all guest and employees to meet Hilton’s excellent standards of service.
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Audit, balance and report on the various areas of the hotel (e.g. food and beverage outlets, rooms/front desk, gift shop, etc.) Audit, balance, post and report on the front desk to include but not limited to; room charges, phone calls, zero balance folios, corrections, adjustments, taxes, disputed charges, over/short figures, deposits, etc., to ensure accuracy and verify proper cash handling procedures are followed.
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EDUCATION AND EXPERIENCE:Bachelor’s Degree in Business Management, Hospitality, or related field or equivalent years of work experience preferredExperience: 2 Years of Marriott Hotel Experience preferredPrevious experience as a hotel front desk associate is required.
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Audit and reconcile all Front Desk and Food & Beverage Cashier’s work. DescriptionThe Night Auditor is responsible for reconciling all hotel cashier transactions; reviewing, organizing, and compiling management reports on a timely basis, and ensuring the accuracy of guest billings and city ledger transactions.
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Under general supervision, assists management team with supervising the front desk / guest service positions of the hotel. Performs duties of guest service agent, night audit or other positions as needed.
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Supervise the Front Desk, Bell Stand, Valet, Drivers, PBX Operators and Night Audit to insure guests receive outstanding customer service in all areas of the hotel. Front Desk Supervisor.
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As a Hotel Front Desk Clerk/Night Audit you will accommodate hotel guests by registering and assigning rooms. The Desk Clerk/Night Auditor will answer inquiries pertaining to hotel services, shopping, dining, entertainment and any other activity connected with the hotel or area.
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