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1-3 years of directly applicable experience working with a help desk ticketing system and phone support. IT Support Analyst will monitor and answer incoming service calls and tickets to the IT Support Desk, located at the Home Office location.
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Utilizing Help Desk ticketing and support tools (Zendesk) to provide Tier 1 support and technical assistance to College Track staff via phone, email and computer chat as it relates to computer systems, hardware, or software.
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Record detailed information into Service Desk ticketing system. May be substituted by 5 or more years of experience in a Help Desk/Call Center environment. Support single application running on Windows and MAC desktop and laptop computers and mobile devices such as iPhones, iPads and Android phones via phone, chat, and email.
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Provide End-User support using a ticketing system. The applicant should have a minimum of two years of help desk and Microsoft Windows Server platform experience. Kemper Technology Consulting in Indianapolis, Indiana is seeking a qualified applicant for an IT support specialist position.
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Must have experience with the following: imaging Windows devices; installation and configuration of Windows 10 devices; MS Office 365 troubleshooting, Active Directory, Help Desk Ticketing Systems, VPN Troubleshooting, Dell and/or HP laptop hardware and software.
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Process assigned help desk tickets in the Help Desk ticketing system. Install, configure, and support client applications and components in RDS and Physical installations under corporate IT model of support.
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Service desk, Support, help desk, ticketing system, customer service, secret, DoD, Security +, Tier I, Tier II, team, problem solving, Office support, desk support, admin HR, Human resources, planning, strategy, government.
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Experience with help desk software (e.g. ticketing systems, knowledge bases). Experience with help desk / service desk services. Experience with Remedy / BMC Helix.
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The Alaka`ina Foundation Family of Companies (FOCs) is looking for an IT Tier I/II Help Desk Support professional for our government customer at Aberdeen Proving Grounds, Maryland.
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Axxys Technologies, Inc. is a leading information services provider, and we are currently seeking a highly motivated MSP Help Desk/Service Desk Support - L2 to join our team.
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The Help Desk / Service Desk Analyst will support over the phone, through remote management tools and directly to end users. Record all support activities in the Service Desk ticketing system to ensure complete capturing of actions and results.
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Remote Help Desk Support Specialist (Administrator) for MSP. The Remote IT Operations Coordinator and Support Specialist ("specialist") is responsible for providing computer helpdesk technical support and service coordination to customer at agreed levels and taking ownership of all assigned tickets or requests.
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Audley Consulting Group (ACG) is seeking a full time Tier 1 Help Desk Analyst to support our Federal Government customer at the client location in Rockville, MD. Answer Help Desk phones and provide Tier 1 Support to users on a variety of issues.
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The Help Desk Analyst will also be responsible for maintaining the Help Desk ticketing system, keeping inventory of computer equipment, and creating user accounts. Help Desk Analyst will provide technical support and customer service to the employees.
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Insight Global is looking to hire several technically inclined Helpdesk Support Technicians in a 3+ month Contract role for an Internet Service Provider client of ours in Ames, IA. This candidate will be answering phones from customers who want to activate their Internet, Phone, or TV services.
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help desk support ticketing jobs
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