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Will be managing the help desk tickets and assigning them to the second line of support when necessary. Desktop Support Technician. 2-3 years' experience working in a Windows based desktop support environment.
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Collaborates with Service Desk Manager to develop and coordinate software training for employees, including user guides, help sheets, and FAQ lists. Coordinates with users, the Service Desk Manager, and higher tier support to escalate and resolve more complex problems.
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Summary:We are looking for Senior Help Desk Support Service Specialist to support the Information Technology Support Services (ITSS) under the BIA. The service desk provide IT support to NPS personnel at various locations and nationwide as needed.
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Deskside Support, Desktop Management, SiteSupport, Field Support, Asset Management, Shipping and Receiving, Asset Lifecycle management Responsible for providing Tier 2 (L2) support to customers by researching, diagnosing, troubleshooting issues, and resolving incidents that can not be resolved by Tier 1 (L1)and providing support for software and hardware technical problems.
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Description:Provides a single point of contact for end-users to receive Tier 2 support and maintenance within the organization's desktop computing environment. Maintains and documents all work in the automated Help Desk system.
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Provide operational and help desk support on desktop systems, host systems and file servers. Senior IT Support Specialist. Performs installation, configuration and troubleshooting of standard user desktop/laptop computing hardware, mobile devices, printers, and peripheral devices in accordance with IT standards and procedures.
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Answer client questions in a professional manner Accept and deliver all service calls assigned within the established service level agreement for each client Meet established customer service satisfaction criteria as outlined in established guidelines and policies Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application.
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3 plus years of help desk support with preferred customer service background. Apex Systems is searching for a driven and experienced desktop support technician with Active Directory and Jira experience.
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Mobile device management including IOS and Android devices Mac operating system, to support Apple pc users. This role will provide onsite/ on-call assistance to end-users within the organisation’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.
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Minimum of 2 years of experience in corporate help desk or desktop support role. What we are looking for: The Desktop Support Specialist is responsible for system, desktop and applications support; software and hardware maintenance; troubleshooting; desk phone and mobile maintenance and support; and other duties as requested.
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Under the guidance of the Director of Information Technology and working closely with the IT Systems Administrator, this role focuses on providing exceptional help desk/desktop support and managing media/AV systems and equipment in a higher education environment.
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Must be detail-oriented and self-motivatedMust be a team player, organized and have good interpersonal skillsPreferred SkillsExperience working in an IT Service Desk, Help Desk, Desktop Support, or similar position within a high tech, fast paced environment.
$55,000 - $65,000ExpandApply NowActive JobUpdated 5 days ago - UpvoteDownvoteShare Job
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This is a journeyman position for the typical desk side support technician. You will also apply personal knowledge to resolve product support issues that could not be addressed by service desk.
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Are you an IT Help Desk Specialist? Responsibilities include but are not limited to:Providing end-user support services, troubleshooting assistance, and problem resolution via telephone, remote desktop connection, and/or visits to user locations.
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The ICT Help Desk Manager’s primary objective is to rapidly resolve technology issues that are being reported through the company’s service desk. Promote continuous improvement of Tier 1 support, desktop administration, Citrix, and telecom delivery for all stakeholders.
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