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One year of IT help desk experience, or two years of IT academic experience in conjunction with one year of customer service experience is preferred. Detail-oriented with a focus on providing high-quality service and maintaining accurate records.
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1-3 years of IT support experience (Service Desk, Help Desk, or Call Center) or equivalent training. As a Support Technician II, you will work directly with Service Desk colleagues and other IT teams to provide efficient and friendly support to other employees.
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Position : Service Desk Manager. Experience of working accurately and confidently with service desk tools and technology, such as ITSM, remote access, knowledge resources. Promoting the service desk with senior management and working to ensure that it is properly viewed as a core business asset.
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If you are a highly motivated and skilled IT Help Desk Specialist with a passion for providing excellent customer service, then we encourage you to apply for this exciting opportunity.
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Coordinate daily job tasks and responsibilities with the Help Desk Supervisor. Follow up on open tickets from the Help Desk call tracking system, escalate problems to other IT employees (when appropriate) to obtain a timely resolution, provide or coordinate basic support, installation services, and maintenance of hardware equipment, and provide after-hour (pager) support during assigned weeks, and participate in departmental projects and programs (which include rollouts, upgrades, and modifications.
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Enter and update Service Desk tickets required to monitor and track all work done in IT Support Technician support area. Help fellow IT Support Technicians improve teamwork, knowledge, and customer service.
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Starfish Computer Corporation’s Help Desk Engineer (Level 1) provides direct end-user support for client issues by troubleshooting and applying knowledge via helpdesk calls, service board tickets and email requests.
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As a Level 1 Helpdesk Analyst, you will contribute to maintaining a positive user experience by delivering excellent customer service and utilizing your technical expertise to address a variety of IT concerns.
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Help Desk team consists of two technicians and supervisor. Position available: Contract to hire - Help Desk. Background checks will be conducted due to the financial service nature of the business.
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In this role you will provide tier 1 and tier 2 Service desk and desktop support services, remote and in person. Keywords: Help Desk Technician, Location: Albany, GA - 31706 , PL: 592945506.
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Our client is looking for a Help Desk Support Manager to join their team in New York, NY. This individual will provide technical support to end-users, resolving IT issues in a timely manner, and implementing IT service management best practices for the client.
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Responsible for the continuous improvement of the day to day responsibilities of the Service Desk, including infrastructure, phone, and desktop support. TITLE: Help Desk Lead (Hybrid – DFW, TX.
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Reporting to the Manager, IT Help Desk, the Technical Analyst is primarily responsible for troubleshooting and resolving all assigned technical issues. Experience with Service Desk ticketing/service applications and functions.
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Ticketing and Help Desk Platforms: ServiceNow and Jira Service Management or similar tools. Team Collaboration: Ability to collaborate with other IT team members, such as network administrators, system administrators, and help desk staff, to resolve complex issues and improve overall IT infrastructure and support processes.
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Job Overview: The Help Desk Support Specialist II will provide technical assistance to end-users, troubleshoots and resolves basic issues through established processes, and ensures timely and high-quality service.
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