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The purpose of a Guest Services Supervisor is to assist the Guest Service Manager by overseeing the responsibilities of the Front Office staff ensuring that the guests are being serviced in a professional and competent manner.
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Lead and mentor front desk staff, guest services teams, and resort service personnel to ensure high morale, productivity, and service excellence. Implement strategies to enhance the overall guest experience, including personalized services, VIP treatments, and memorable guest interactions.
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Reviews quarterly Meeting Planner Survey results and participates in the development and implementation of corrective action to address service challenges; focuses on continuous improvement of guest satisfaction.
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The Salon Manager provides guests with excellent service providing the full range of hair care services offered by their salon. The Salon Leader also provides all hair care services offered by Supercuts and ensures the highest quality of guest service standards and salon profitability.
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Handle inappropriate guest behavior by following Marriott International standard operating procedures for Inappropriate conduct for guests and therapists, leading up to and including stopping a treatment or service and informing supervisor/manager.
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Minimal Qualifications:Current cosmetology or barber license and manager license as required by state/provincial regulationsAbility to work a flexible schedule, including evenings and weekendsAbility to provide exceptional guest service, understanding the guest’s needs, providing quality consultations and performing services requested in an efficient and professional manner.
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Concentrates on training service personnel, to continually improve the guest experience. Seeks out and uses service-related guest feedback and takes appropriate action to continually improve the level of service, drive overall guest satisfaction, increase return visits, and reduce guest complaints.
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Reporting to the General Manager and Restaurant Manager, the Server greets, seats and services guests in a friendly and courteous manner, takes and delivers orders, suggestively sells, receives payment and assists other service personnel as needed to provide total guest satisfaction.
$7.25 - $20 an hourExpandApply NowActive JobUpdated Today - UpvoteDownvoteShare Job
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Sonesta ES Suites New Orleans is looking for a Guest Services Agent (GSA). Ensure guest special requests are fulfilled and proper delivery of guest services is delivered.
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Other tasks as assigned by the Guest Services Manager. The Guest Service member will interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.
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The Guest Services Representative will cover all aspects of the front office when General Manager is not present. Possess thorough knowledge of Front Office and related department operations, service standards and techniques, guest relations and etiquette, up selling techniques, in order to ensure the effective operation of the front office and related departments (examples include providing high level of service, effective staff training, proficient problem solving, effective cost controls, etc.
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The Salon Manager provides guests with excellent service by providing the full range of hair care services offered by their salon. Ability to provide exceptional guest service, understanding the guest's needs, providing quality consultations and performing services requested in an efficient and professional manner.
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Frequently check with guest to promote comfort, safety and security throughout service. Assess guest needs and inquire about contraindications (e.g., allergies, high blood pressure, and pregnancy) before beginning service.
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The Front Desk Associate is expected to tour and enroll guests in memberships, personal training services, and provide accurate and detailed information about our facility In addition to assisting our guest and members with questions and providing excellent customer service, our The Front Desk Associate helps maintain a high level of cleanliness within the club by conducting regular walk throughs.
$16.28 an hourPart-timeExpandApply NowActive JobUpdated Yesterday - UpvoteDownvoteShare Job
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They are responsible for all hotel services, such as guest relations, front desk, housekeeping, maintenance, revenue management , expense management, team building, and employee development.
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