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Front Office Agents make the first impression upon our guests by extending a warm welcome, providing information about the hotel and local area, and offering our full range of upscale hotel amenities and services to them.
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This position reports to the Front Desk Supervisor and Front Office Manager. The Hotel Front Desk Associate is responsible for accommodating guests of the Warehouse Hotel in a welcoming manner while always upholding a professional demeanor.
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Knows how to operate property management system and other front office equipment. Tracks room revenues, occupancy percentages, and other front office statistics. You are also responsible for the overall operations and appearance of the front desk of a hotel.
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The Front Office Supervisor is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.
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As a Front Desk Supervisor , you will assist in the supervision of associates in the Front Office Department and carry out supervisory responsibilities in accordance with the organization's policies and applicable laws.
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Two (2) years previous experience as a Front Desk Rep. for a name brand hotel chain; preference for Marriott, Hilton, and Hyatt. Maintains cleanliness of front desk, lobby, and back office.
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Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Operations Manager for the TownePlace Suites in Gainesville, GA.Job Purpose:Plan and manage the following functions of the hotel (Front Office, Housekeeping, Laundry, comp F&B) to achieve customer (guest, employee, corporate and owner) satisfaction and quality service while meeting/exceeding financial goals.
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JOB SUMMARYThe General Manager will lead the successful operation and administration of all hotel departments, including: Front Office, Housekeeping, Food and Beverage, Banquets, Sales & Marketing, and Engineering.
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A successful Director of Operations will have previous hotel leadership and operations experience with vast knowledge in hotel accounting, maintenance and repair, cleaning, associate performance management, sales and marketing for rooms, front office policies and procedures, hotel safety and security and food and beverage management.
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SCOPE OF WORK + TEAM Reports to the Front Office Manager/Night Manager/Accounting Manager and Supervisors Supports the front office team, sales team and guest experience RESPONSIBILITIES Main responsibilities include registering guests, making and modifying reservations, but may be required to assist with hotel operator and/or concierge duties.
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Company DescriptionSwissôtel Chicago is a luxury 4 diamond hotel with 662 rooms and suites located in the heart of downtown Chicago. Your engaging personality will make a lasting impression when our Guests arrive at the hotel.
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Overview: $17.57 / hour Greets guests in a friendly, professional manner; unloads luggage, delivers luggage and guest items to rooms, and acts as a runner for the Front Office, as needed.
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Oversee all front office operations in the absence of the Front Office Manager or Assistant General Manager. Potential Career PathFront Office Manager – Rooms Division Manager – Assistant General ManagerEssential Job FunctionsInterview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
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Manages the execution of all operations in Guest Services (e.g., Front Office, Bell, Valet, and PBX) Bachelor's Degree in Hospitality, Hotel Management or related field. 1+ year previous Front Desk/Guest Service management experience.
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Knowledgeable in front office operational systems, OPERA and other applications. REQUIREMENTS: Experience in an International Hotel/ Resort is an advantage. The resort offers 219 rooms including 36 villas and suites; comprehensive leisure facilities; 350 meters of secluded beach front; and a thriving ecosystem of diverse flora and fauna.
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