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Maintains a good working relationship with all Hotel departments, with special emphasis on Front Desk, Valet Parking, Concierge and Housekeeping. Reads and initials all entries in Front Desk Log Book and all information on Front Desk Bulletin Board.
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Ensure that the lobby area is neat and clean, including picking up trash, keeping floors clean, including front entrance. Assists Front Desk with guest requests such as delivering towels, toiletry, etc.
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Engage hotel guests to enhance the service experience through activation of all outlet services within the lobby area (e.g., Restaurant & Bar, Front Desk, Business Center, Lounge, etc.
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Monitor users in the weight room, indoor track, gymnasium, fitness studios, teen room, front desk and other areas of the building to safe practices. Clean and maintain the fitness equipment, welcome center, indoor track, storage, lobby and other areas of the GRC.
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Float throughout front of lobby, concierge desk or throughout lounge (as assigned) to enhance guest experience. Provide lobby coverage as needed. Maintain knowledge of airline, automobile rental, transportation options, directions, office services, and beauty/barber establishments and provide information to guests regarding such.
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May supervise the front desk reception staff and drivers; maintains a working knowledge of the Security/Door Attendant and Receptionist positions and provides coverage as needed. Ensures that the lobby area and first floor common areas and restrooms are at all times clean and welcoming (includes, but not limited to making sure that background music is appropriate and in keeping with residents tastes; ordering fresh floral arrangements and changing the water daily; doing a 1st floor walk through at the start of shift and every 2 hours afterwards and communicating with housekeeping and maintenance staff persons regarding any areas of concern.
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Coordinate with Valet, Bellman and Front Desk staff to ensure impeccable arrival and departure experiences. This person is to be posted in the Lobby by the Front Door. The position is responsible for being the greeting provider and direction giver while assisting the department manager(s) with short term planning and day-to-day operations of the Guest Services Department and carrying out initiatives to ensure excellent service and quality.
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Maintains cleanliness and organization throughout the aquarium public areas and ensures proper set up and closure of the entire guest area including front desk, lobby, theater, play center, restrooms, and all public halls.
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Maintain knowledge of local restaurants and theatre/musical productions. Assist guests with food and beverage needs while in the concierge lounge and clean lounge as needed. Maintain knowledge of local area including social, cultural, historical and physical attractions as well as their location and hours of operation.
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Maintains a clean and orderly front desk, lobby area, and storage closets were applicable. Keeps front lobby stocked with magazines, collateral, maps, transportation schedules, menus etc as described in the binder layout.
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As the first impression of Howdy Hospitality, Bellhops are responsible for assisting guests at check-in and check-out, supporting the front desk in the lobby and front drive, and providing top-notch concierge service.
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Oversee operating activities including check-ins and check-outs; managing daily cash, room charges, and credit card transactions to ensure accurate billing; monitoring staff interaction with guests to ensure proper customer service; maintaining clean, presentable, and fully stocked Front Desk, lobby, and office area.
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Respond quickly to incoming calls, lobby visitors and team members needing front desk assistance. Working at the front desk means you are at the hub of the hotel with the most interaction with our guests.
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Maintain neat work area at all times to include front desk, lobby, and all FBO amenities. Celebrating our passion for aviation and providing extraordinary customer experiences, Million Air services private aircraft as well as military and commercial aircraft.
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Assist in maintaining the cleanliness of the lobby, front entrance and surrounding areas. Assist in checking all lobby fixtures, equipment and conditions (lights, heating/cooling, furniture, wallpaper, etc.
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