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Provide high-quality end-user support while adhering to established operational and procedural measures •Manage user and device event tracking through global ticketing system •Collaborate closely with our esteemed executives, acting as their trusted technology advisor.
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The Application Support Analyst goal is to achieve total end-user satisfaction for technical issues by possessing exceptional customer service skills, willingness to work overtime, and most importantly working as a team.
$12 - $17 an hourExpandApply NowActive JobUpdated 4 days ago - UpvoteDownvoteShare Job
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Providing technical expertise and end-user support in the areas of Mac OS, Microsoft Windows platform (Windows 10), Microsoft Office 365, off-the-shelf applications, Remote Connectivity Platform, network/local Client & Canon printers via desk side, phone support or remote support.
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Troubleshoot basic end user issues on various software applications, hardware, network and telecommunications systems and provide basic desktop support. Other duties as assigned by the Service Desk Manager.
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1-3 years of experience providing desk side and/or service desk IT support, specializing in troubleshooting end-user issues with hardware and software (CompTIA A+ certification may be substituted for 1 year of experience.
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Proactively communicate with the end user and service desk personnel regarding arrival times, repair time estimates, and the status of the repair. Responds to change management requests, including installing new PC equipment, providing end-user desk-side support, and other related activities.
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Participate in end user on-boarding meetings to help explain the Complete Care program and show clients how to interact with our Service Desk. Most work done by the Associate FNE during the Pre-Sales stages will be directed by the District Manager, vCIO, or FNE.
ExpandApply NowActive JobUpdated 8 days ago - UpvoteDownvoteShare Job
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Respond to service requests via the help desk ticketing system, email, and internal customer requests for technical support. Ship and receive end user machines and computer peripherals for new employee onboarding and offboarding respectively, keep a stock of the same.
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Performs basic and moderately complex troubleshooting and repair activities, typically associated with an end-user environment, including but not limited to PCs, desktops, laptops, tablets, and printers.
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Coordinate with vendors for provision of end-user support (e.g. Hardware Vendor technicians for warranty repair/replacement) Perform end-user support related security and controls and compliance related tasks such as access reviews, risk assessments, controls verifications, facility inspections, maintenance of verification logs Coordinate with Level 3 support groups and project teams for service delivery enhancements, maintenance and upgrades.
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The Support Analyst goal is to achieve total end-user satisfaction for technical issues by possessing exceptional customer service skills, willingness to work overtime, and most importantly working as a team.
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The primary focus of this candidate will be end user support and equipment maintenance for telecommunications, video conferencing and voice/data networks. Some mobile communications support and level 1 Help Desk services may be required from time to time.
ExpandApply NowActive JobUpdated 6 days ago - UpvoteDownvoteShare Job
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The service desk will provide first line support (tier I and tier II support) to the end users that will include but are not limited to recording, troubleshooting, and providing solutions to end-user IT related issues involving NPS owned workstations, laptops, mobile devices, standard software and applications.
Full-timeExpandApply NowActive JobUpdated 4 days ago - UpvoteDownvoteShare Job
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Perform all assigned desk-side support activitiesDisplay outstanding technical and professional services skills at all timesMeet - established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelinesProactively communicate with the end-user and service desk personnel regarding arrival times, repair time estimates and status of the repairUnderstands and follows all documented service operations policies and procedures.
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OverviewHelp Desk Technician is responsible for providing high quality and efficient end user support for technical inquiries received via phone, email, and messaging applications.
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end user support service desk jobs
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