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Experienced in Active Directory user administration, OS imaging processes, ticketing, SW installation and imaging tools, automated help desk systems, troubleshooting in the Windows desktop environment (networking, OS, Microsoft Office suite, PC hardware, printers), network and local printer installation.
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Professional work experience providing hands-on/physical Deskside PC/Laptop/Tablet support. Professional work experience supporting and trouble shooting PC's running Windows 10. Professional work experience imaging computers and physically setting up computers/monitors such as SCCM.
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Document any troubleshooting and corrective actions taken to resolve Windows and Macintosh desktop/laptop issues in the Help Desk system; Assist in the creation of IT customer support notices and alerts, both verbal and written, on an as needed basis.
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Job Title: Deskside Support Technician Level 2. Minimum 2-3 years of experience providing IT support services required, end user support experience preferred. 5 years Desktop Support experience.
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Mentoring other help desk personnel on hardwareand software problem analysis and resolution. Researching and resolving the most difficult andcomplex problems that other help desk levels have been unable to resolve.
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Resolve issuesthat need expert product and service support. Participate inmanagement, prioritization, minor enhancements, break fix activities, problemmanagement, stability analysis, etc. Be proactive innature, identifying problems in advance and looking for continuous serviceimprovement opportunities.
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Minimum five years in a Help Desk, Service Desk, or Deskside Support role required. Creates detailed written documentation of problems, issues, and problem resolution using the Help Desk ticketing system.
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Support MAC in Windows XP environment (virtual); also Mac OS, including the Mac OS X Server and Server Essentials. Disconnect and/or reconnect desktop and peripherals in support of office moves within the Clients Campus; and.
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Analyzing and identifying trends in issuereporting and devising preventive solutions. Able to recreate problems to define root causes,using product designs, code, or specifications. Have deepunderstanding and expertise in one or two technology platforms.
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As a Field Help Desk Technician, playing a pivotal role in ensuring seamless IT support. In this dynamic position, you'll spend 75% of your time at a key customer site, delivering top-notch help desk and deskside assistance.
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One (1) year of progressively responsible IT Service Desk, Help Desk or Deskside experience that includes substantive work in most of the duties in this job description, to include: Providing IT help desk problem resolution, Utilizing IT diagnostic tools to assist in the problem resolution, Utilizing remote access software, Working with/utilizing a ticket tracking system, Working in a high-volume customer service.
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Deskside Support, Desktop Management, SiteSupport, Field Support, Asset Management, Shipping and Receiving, Asset Lifecycle management. Tier 2 (L2) will sometimes escalate to Level 3, depending onthe issue and the way the Help Desk operates.
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Support the Mac operating system and various Apple tools and applications; This role serves as the liaison between assigned support areas and other areas of technology to ensure quick and efficient resolution of any problems.
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The Deskside Support Technician is responsible for providing on-site technical support to end-users, ensuring their technology-related issues are resolved promptly. Proven experience as a Deskside Support Technician or in a similar role.
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Respond to alert notification or escalation of an issue from members of the VACO ITSS team, determining the probable cause of the issue and taking appropriate intervention actions to restore the Windows and Macintosh desktop/laptop to operational status.
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deskside support help desk jobs
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