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A Penske IT Service Desk Technician provides technical support to Penske's PC users in both corporate and field locations on a daily basis. The IT Service Desk Technician is to research and follow-up on problems that may require additional resources.
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Proficiency in using help desk software, CRM systems, and remote support tools to manage and track customer interactions and technical issues. Proven experience in technical support, help desk, or customer service roles, preferably in the technology or software industry.
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Prior experience in a technical support, IT support, or help desk position. As a member of our collaborative Infrastructure Services team, you will provide technical support, installation and configuration of operating systems as well as application software, testing, troubleshooting and documentation.
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Position Summary The Journeyman Computer Network Support Specialist will provide technical expertise on the day-to-day support of by completing all of the technical telecom tasks requested by IRS Program Managers.
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This job contributes to Starbucks success by acting as a first point of contact within the Service Desk for technical issues for end users and retail locations. Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
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This is an excellent opportunity for someone looking to progress from Service Desk or an existing internal IT Support role. 2 years+ experience working in a Service Desk/IT Support environment.
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Accept inbound calls; identify, document & troubleshoot technical issues; utilize and contribute to internal knowledgebase; effectively communicate transfer of reported issues to internal/external teams; on-call support on rotation basis.
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The Regional Technical Support Specialist must rely heavily on experience, knowledge, and judgement as well as pre-established procedure and instructions to identify, research, and resolve technical problems present through Help Desk tickets, and will document, track, and monitor the problems to ensure a timely resolution.
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A highly motivated, customer service focused, “hands-on” Technical Support Specialist to provide software and hardware support for all of NEBCO’s office and remote field locations.
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Collaborate with other IT analysts and managers to provide technical resolution, through Service Desk support pod and Delivery Team swarming. The Technical Support Analyst manages end user access to enterprise applications; partners with IT Compliance to ensure audit risks are mitigated; and aligns with Service Operations and Delivery teams to ensure a deeper understanding of supported business applications.
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As the Help Desk Support Specialist, you will connect with our clients and make a difference in their day, providing technical support, troubleshooting, escalate and manage expectations, and resolving their simple technical issues.
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The candidate would assist corporate users on-site and provide remote help desk support for the client’s satellite offices as well as other senior living communities in the area. Provide Tier 1-2 technical support to both on-site users and remote users via phone, web-based tools, and email.
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Possess at least five (5) years’ experience or equivalent in Information Technology field, including at least three (3) years in enterprise technical support, IT support and IT Help Desk, as a technical engineer or similar role.
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Minimum 1 year experience of: Solarwinds Service desk or other industry helpdesk software; application support with MS Office 2016 and later, Adobe products, SharePoint. will provide technical support to end users, respond to help requests from the IT helpdesk phone and email channels, and triage support requests.
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Including Tier-2 end-user support and the installation, maintenance and support of computers, servers, software, networking components, management software, telecommunications equipment, cabling, backup and recovery, and compliance management via desk side, phone or remote.
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desk technical support jobs
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