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About the Role:Join our dynamic Kia Care Consumer Affairs team as a Remote Total Case Specialist, where you take charge of complete customer cases involving complex inquiries, warranty coverage, dealership complaints, troubleshooting technical features, and vehicle subscription services.
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The Customer Service Advisor (CSA) often begins as a Pick-n-Pull Greeter and can work their way up through Part Sales, Parts Specialist and eventually a store Sales Lead through positive work ethics and evaluations.
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Standing, lifting, walking, bending, and stretching are required regularly to perform customer care, product relocation and placement, and environmental health and safety functions. The CSA will be present during all peak customer traffic periods which could include weekends, sale days, or any other occasion that would generate high customer flow into the store per the specified store schedule.
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Responsibilities include working as part of a retail sales team to provide best in class customer care. The CSA will promote sales and service to customers. Be proficient in automotive part/product identification and recognize parts and how they relate to our customer receipts.
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Identify when customer interaction requires assistance from management. Offer friendly and enthusiastic answers to customer questions. Complete sales training and follow the Pick-n-Pull 5 Step Sales Model.
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The CSA is expected to maintain the excellent standards of all Pick-n-Pull policies and procedures, while always being pleasant, respectful, and helpful. Engage in continuous training and education in all areas of the Pick-n-Pull business.
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Promote the Pick-n-Pull Safety Culture. Follow loss prevention, risk control, quality assurance, and proper cash handling procedures at all times. An offer of U.S. employment by Radius Recycling or any of its subsidiaries is contingent on the satisfactory completion of a post-offer drug screen and background check.
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As an Equal Opportunity Employer, Radius Recycling does not discriminate on the basis of race, religion, color, sex, marital status, disability status, national origin or ancestry, veteran status, age, prior industrial injury, sexual orientation, genetic information, or any other protected status under local, state or federal law.
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Work as a team towards housekeeping, janitorial, and other duties as assigned by the task list. Radius Recycling participates in e-verify for all U.S. new hires. This is a retail sales position that requires a "can do" selling spirit and the ability to work as a team to meet the store's sales goals.
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Physical Activities Required to Perform Essential Functions:Standing, lifting, walking, bending, and stretching are required regularly to perform customer care, product relocation and placement, and environmental health and safety functions.
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Essential Functions: Promote the Pick-n-Pull Safety Culture. An offer of employment by Radius Recycling or any of its subsidiaries is contingent on the satisfactory completion of a post-offer drug screen and background check.
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High School Diploma/GED Certificate from an accredited institution and three (3) months of basic clerical support and bookkeeping experience that includes data processing and exposure to customer service functions.
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Second consideration will be given to an individual who in the last ten years has successfully held the position of Cable Splicer, Communications Specialist, Customer Engineer-Data Applications, Internal Communications Technician, Public Access Sales Technician, Collector/Maintainer, Public Communications Field Technician or Senior Communications Specialist, or who possesses the equivalent experience (i.e., other telecommunications company experience.
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The ROI Specialist II is able to perform all ROI functions independently and may also serve in a customer service setting assisting requestors with questions regarding releasing health information.
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Join the McNabb Center Team as the EmPATH Customer Service and Benefits Specialist program today! QUALIFICATIONS - EmPATH Customer Service and Benefits Specialist.
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