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Answer questions about products and services, retail stores, general service line information and other information as necessary based on customer call needs. Customer Service Specialist.
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Enters information into the ServiceNow call tracking system and monitors to ensure customer service needs are met for all computer and network-related issues. The client is seeking a Technical Specialist resource for a 12-month engagement to work with the Service Desk/Accounts Team.
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Previous experience as a Case Manager, Eligibility Specialist, Eligibility Associate, Office Manager, Call Center Customer Service Specialist, or Client Specialist encouraged to apply.
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Reporting Relationships: Reports to the Customer Service Supervisor, Assistant Supervisor or other designated person. Serves as the Customer Service Department interface with the Accounts Receivable department (A/R.
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Proven customer support experience or experience as a client service representative. A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
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Organizational responsibilities include understanding and promoting the public health mission of the department; providing courteous, respectful, efficient customer service to all Public Health customers; honoring diversity of all department employees and constituents; participating in Emergency Preparedness activities and on-call rotations; striving for personal excellence in public health work.
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Related experience may include: Account Manager, Rental Sales, Parts Sales, Service Manager, Customer Service Representative, Construction Manager, Tools Manager, Counter Sales Representative, Equipment Associate, Manager Trainee, Manager in Training, Skilled Craftsman, Brand Ambassador.
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Minimum one to two years of call center, customer service or related member services related member services experience. The Member Service Specialist is meant to provide outstanding service to both internal and external members while answering calls and assisting members with their requests in a high-volume contact center.
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The Customer Service Specialists works in a fast-paced environment answering inbound calls and making outbound calls. One (1) year work related experience in health care administrative, financial, or insurance customer services, claims, billing, call center or management regardless of industry.
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Knowledge Services has an opportunity for individuals drawn to the social service industry with the FSSA/Division of Family Resources (DFR) as an Eligibility Specialist. Strong customer service background with a professional demeanor.
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The Customer Service Specialist provides best in class customer care across Valley's key channels such as via the telephone, emails, Live Chat - Social Media. Strong Customer Service Skills with the ability to engage customers in conversation regarding products and services.
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Minimum of 1 year of customer service experience. Our Call Center Representatives take inbound calls from employees who are transitioning their pension and retirement plans. We strive to provide the highest levels of service.
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Customer Service Specialists are responsible for learning and understanding the entire front-end process to ensure successful service for our patients. Communicate with Customer Service and Management on an on-going basis regarding any noticed trends with insurance companies.
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The Customer Service Specialist handles customer service requests, appointment booking, customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one-call resolution.
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The ideal candidate will be responsible for handling inbound and outbound calls, email and various computer systems to manage collateral releases and provide exceptional customer service.
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