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Answer questions about products and services, retail stores, general service line information and other information as necessary based on customer call needs. Customer Service Specialist.
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Conducts complex research, evaluates, analyzes and fuses multi-source information from all intelligence disciplines (OSINT, SIGINT, HUMINT, GEOINT, MASINT) to satisfy a broad range of customer requirements.
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Provide on-call customer support line coverage outside standard business hours. Answer, log and monitor progress of Help Desk calls in a fashion that provides timely and professional service to Divisions Agents and Adjusters.
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1 Year relevant work experience in customer service, retail, or call center; or two years of post-secondary education or higher. The CCS will be expected to respond quickly through live chat and providing courteous and professional customer service as defined by The Sharp Experience.
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CCS are expected to provide a provide a high level of customer service in a fast-paced environment while meeting established metrics. Experience serving customers in a service-oriented environment, preferably in a call center or medical office.
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The Bilingual Wireless Fraud Care Specialist plays a crucial role in identifying, mitigating and preventing fraudulent activities related to new activations and existing customer upgrades and adding additional lines.
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Keys to success in this position include two (2) experience in customer service, administrative, accounting, and active use of required technology in work environment (Visio, MS Office Suite, Access, Data Mapping, Call center software (ACD, IVR, CTI.
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Customer service activities which may include: order entry, expediting, customer service call resolution, return goods authorization, processing of backorders, vendor and customer interaction, problem resolution, driving 3rd party & agent buys.
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3+ years Collections or Customer Service call center required. Bring your background as a Senior Accounts Receivable Specialist to join a dedicated and driven Finance team at a growing and stable company.
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Key Skills: Technical Troubleshooting, Network Administration, Ticket Management (ServiceNow), Microsoft Exchange Administration, Customer Service Orientation. Must be very customer service oriented, enjoy working with users to solve their issues over the phone primarily and in person when assigned.
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Work well independently and as part of a groupAbility to adapt and be flexible in a rapidly changing environment, be patient, accountable, proactive, take initiative and work effectively on a team Requirements Minimum Job Qualifications:High School Diploma or equivalentOne (1) year work related experience in health care administrative, financial, or insurance customer services, claims, billing, call center or management regardless of industry.
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Preferred QualificationsSkills: Software (Windows 10/11, MS O365, Adobe) and Hardware (Laptops/Printers/Scanners) Abilities: Professional, respectful, provide great customer service with verbal communication and writing ability; Able to work well with other team staff.
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Self-direction and the ability to work independently and build relationships Customer service experience is a big plus A passion for the home improvement industry and the skill to motivate others Enjoy training others and communicating product knowledge Ability to listen to customers and answer their needs Proven computer skills and the aptitude to learn new software Develop a trusting relationship within your district HOW DOES IT WORK.
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Helpdesk Specialist provide superior customer service in support of customer request when contacting the Single-Point-of-Contact IT Service Desk. Exhibit excellent customer service, organizational and time management skills.
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Related experience may include: Account Manager, Rental Sales, Parts Sales, Service Manager, Customer Service Representative, Construction Manager, Tools Manager, Counter Sales Representative, Equipment Associate, Manager Trainee, Manager in Training, Skilled Craftsman, Brand Ambassador.
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