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Identify, recommend, and implement CRM system changes, whether configuration or customization, to improve/support the business process as well as optimize the user and the customer experience.
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This role will conduct discovery, requirements gathering, process documentation, configuration, and implementation management of ERP (Enterprise Resource Planning), CRM (Customer Relationship Management), HCM (Human Capital Management) and other related business applications functioning as a key resource for our clients spanning, finance, product distribution, manufacturing, job costing, field service, sales, marketing, service, and reporting.
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Professionals in this position should have deep CRM process and configuration expertise in SAP CX across all areas of the CRM portfolio including Lead & Opportunity Management, Territory Management, Quote & Order Management, Service Tickets, Call Center, and integration to SAP ERP/ Commerce/Emarsys/CDP/CDC/CPQ/FSM/Qualtrics/BTP. Experience in SAP FSM, SAP CPQ, Emarsys, BTP is a plus.
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Qualifications: 5 years experience as a D365 Technical Lead 8 years experience with creating and managing of solution using Dynamics 365 CRM – Customer Service 8 years experience with customization and implementation of Forms, Views, Plug-Ins, Workflows and BPFs in D365 8 years experience with custom development experience using.
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Applies change control and configuration management processes as needed. Competent and proficient understanding of business solutions, such as Document Management, CRM, Business Web Technology etc.
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The candidate must have the skills and experiences in SAP configuration and business process optimization for SAP Logistics modules (MM, PP, QM) and interfaces with non-SAP applications. The responsibilities will include, but not limited to, gathering and defining business requirement, system configuration, troubleshooting, testing, managing implementation, documenting processes, supporting data integration with external non-SAP applications, and training users.
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Is a rapidly growing digital advisory organization dedicated to helping middle-market organizations capture the full power of technology, to adapt to disruption, increase operational efficiencies, improve risk management effectiveness, and uncover new sources of revenue.
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Mastery of D365 Enterprise Applications including previous technical skills with Dynamics 365 CRM including design, architecture, installation, configuration, deployment and customization.
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Description of Duties: Serve as a Subject Matter Expert (SME) within all aspects of CRM software to include technical requirements, system configuration, user requirements, and system upgrades Lead and/or participate in requirements gathering and analysis sessions with clients to determine project requirements.
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Core Competencies: Knowledge of the PMI or equivalent project management methodologyKnowledge of project management principles, practices, techniques, and toolsKnowledge of Information Technology Infrastructure Library (ITIL) and IT Service Management (ITSM)Strong knowledge of the terminology, principles, and methods utilized within the Information Technology field.
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Experience with integration middleware and Enterprise Service BusMinimum 4+ years Development experienceMinimum 3+ years of hands-on experience in development of Salesforce Lightning framework covering Aura and LWCMinimum 3+ years of experience in Salesforce Einstein Analytics & CRM Analytics with Analytic Studio, Data Manager, App, Datasets/Datasets, XMD, Recipes, Dashboards, Lens, Templates, Charts, Job Monitor, Schedules, Transformations etc.
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Knowledge of project risk management techniquesKnowledge of Project / Portfolio Management software tools and templates, prefer knowledge in Jira, SmartSheet. Job Requirements Bachelor’s degree in computer science, Information Systems, or Business Administration and at least five years of project management experience working in a customer service-oriented environment including all aspects of process development and execution.
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XXX's environmental services over 6,000 users and includes instances of ECC, CRM, BI, Business Objects, Enterprise Portal, Solution Manager, GRC, NWCE, PI, BTP and OpenText document management.
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3+ years functional expertise in Microsoft Dynamics CRM design and configuration. Experience with multiple full life cycle implementations of Microsoft Dynamics CRM. Technical expertise in Microsoft Dynamics CRM development and integration.
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Our culture of creativity, innovation, and leadership has garnered over a dozen International Business Awards (Stevie®). SummaryOur Technical Project Manager is responsible for the overall direction, coordination, implementation, execution, control, and completion of specific IT projects ensuring consistency with the ECI's IT strategy, service level commitments, and goals.
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