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What We Are Looking For: The Technical Support Representative is responsible for education and support of the TradeStation client base across different trading technology platforms (mobile, web and desktop.
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Interacting with clients, providing cloud support, and making recommendations based on client needs. Duties include the daily activities of configuration, maintenance, patching, updating, and troubleshooting the operational systems; providing top-quality customer service to internal users; participating or leading projects; continuing to improve the configuration and maintenance of existing systems; providing on-call and rotational support duties; architect, test and maintain system recovery environments; and other duties as required.
$140,000 - $170,000Full-timeExpandApply NowActive JobUpdated 10 days ago - UpvoteDownvoteShare Job
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Proficient with troubleshooting and setup of PCs, printers and mobile devices (iPhone, Android devices)Experience with Help Desk ticketing systemsBasic knowledge of networks and VPN for remote supportAbility to support around 10 tickets a day, once trained.
Full-timeExpandApply NowActive JobUpdated 6 days ago - UpvoteDownvoteShare Job
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This role will be responsible for daily management and troubleshooting of client technical support requests for a large and dynamic application that supports structured investments, annuities, and alternative investments.
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The Specialist is responsible for providing basic technical support, troubleshooting, monitoring, and maintaining equipment relative to the Agency's designated MDM, Active Directory, designated enterprise messaging system, various mobile device hardware, and mobile device operating systems.
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Active Directory, computer/laptop hardware maintenance and repair, printer and copier configuration and troubleshooting, MDM, and iPhone/Android phone services. Our client, a global law firm, is seeking an experienced Senior Service Desk Analyst to join their team in New York, NY.
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Reporting to the Territory Supervisor the Field Specialist will perform a variety of hardware-focused, break fix services and solutions on various client products. Candidates must possess the ability to perform basic and moderately complex troubleshooting and repair activities.
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Strong computer skills including server and client hardware, the use and troubleshooting of Microsoft Windows Server and Client operating systems, networking technologies, network security and cyber security.
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This person collaborates with business line leadership teams to provide implementing technology support and ensures quality delivery of predefined IT solution(s) as selected to support business needs, including system setup, pre-implementation testing, training the frontline employees, implementation and post-implementation support of the predefined IT solution(s) such as Task Management Solutions, Work Order Management, Client Facing Dashboards into a new or existing client site(s.
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Your knowledge of designing, deploying, and support of multi-protocol IP backbone and access networkswill come in handy as you optimize client operations and modernization. 5+ years of experience with deploying, upgrading, and troubleshooting multivendor network and security equipment and solutions, including Palo Alto, Cisco, Juniper, Dell, HPE, or VMware.
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Previous experience in customer support, client services, sales, or a related field. Excellent customer care and focus; ability to assess customers’ needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience.
RemoteExpandApply NowActive JobUpdated 5 days ago - UpvoteDownvoteShare Job
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Providing customer break fix support for designated equipment. Ability to drive yourself to client locations. Our SWAT team approach is based on our ability to align your expertise with our clients' needs to forge long-lasting partnerships.
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In this role, you will provide guidance and real time resolution on a wide range of technical and non-technical customer issues including, but not limited to: product compatibility and configuration, license reconciliation, support entitlements and validation, invoice and shipping inquiries, electronic support troubleshooting and product availability.
ExpandApply NowActive JobUpdated 7 days ago - UpvoteDownvoteShare Job
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Job DescriptionThe Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops.
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Presidio is seeking a Senior Network Security Engineer to join our team to support our client base throughout the Tri-State region. FirePower / FTD Firewalls, Meraki MX: Configuration, tuning, troubleshooting.
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client support troubleshooting jobs
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