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FT Customer Support Representative - Work From Home[Customer Service / Fully Remote] - Anywhere in U.S. / Up to $52K per year / Competitive benefits - As a Customer Support Rep you'll: Provide email, chat and SMS support to Customers, Luggers & Retailers; Achieve world-class customer satisfaction ratings; Perform real-time analysis and problem-solving of orders to provide optimal solutions for Lugg stakeholders; Strategically think about operational improvements and efficiencies.
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Customer Service / Fully Remote] - Anywhere in U.S. / Up to $52K per year / Competitive benefits - As a Customer Support Rep you'll: Provide email, chat and SMS support to Customers, Luggers & Retailers; Achieve world-class customer satisfaction ratings; Perform real-time analysis and problem-solving of orders to provide optimal solutions for Lugg stakeholders; Strategically think about operational improvements and efficiencies.
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As a testament to Lugg's commitment to customer satisfaction, the company has partnered with thousands of retailers such as IKEA, Restoration Hardware, HomeGoods, Best Buy, Lowes, and many more to provide same-day delivery.
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Lugg.com. Logistics, Transportation, Technology, E-commerce, On-demand ServicesCompany Specialties:Delivery, Moving, Customer Experience , Operations, Retail Delivery, Same Day Delivery, App, and On-Demand.
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Company informationSince its founding in 2014, Lugg has been committed to providing on-demand same-day moving and delivery solutions for individuals and businesses alike. We are located in San Francisco, and well-funded by some of the greatest investors in the world, like A Capital, Sequoia Capital, SV Angel, and Y Combinator.
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Lugg's team of friendly and vetted professionals, known as "Luggers," are dedicated to providing a 5-star experience for every customer. With the Lugg app, you can track your crew and belongings in real-time, providing you with peace of mind throughout the entire process.
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They go the distance to ensure that your move or delivery is handled with care and efficiency. Whether you need immediate assistance within the hour or prefer to schedule your move up to 30 days in advance, Lugg is available when you need it.
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As a small team tackling complex problems, Lugg is actively hiring and welcomes inquiries at.
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As a small team tackling complex problems, Lugg is actively hiring and welcomes inquiries at.
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As a small team tackling complex problems, Lugg is actively hiring and welcomes inquiries at.
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As a small team tackling complex problems, Lugg is actively hiring and welcomes inquiries at.
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Experience with development of a virtual assistant/ chat-bot/live chat platform. Familiarity and working knowledge would be needed in some of these: Python (Flask) Java Enterprise Programming (Tomcat, Apache, Spring Framework) DataIku, Tableau DataLake (Impala, Hive query building) HDFS, ETL Microsoft Azure Cloud Services APIGEE Koreai (Knowledge Graph and Pattern build) Akamai CDN Service Building application on DMZ Search engine and indexing tools (SOLR.
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As a small team tackling complex problems, Lugg is actively hiring and welcomes inquiries at.
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Appear on camera for meetings with co-workers and government partners via video chat and ensure the protection of proprietary company and customer information is consistent with the companys expectation of information security.
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Proficiency in the Google Suite (Gmail, Calendar, Chat, Meet, Docs, Slides, Sheets), Slack, and ServiceNow. Communicate verbally in person, over the phone or by video chat and clearly/succinctly in writing, primarily utilizing a keyboard.
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