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Configure Amazon Connect to capture and store CTR, Agent and other contact center relevant data. The QuickSight BI Developer is responsible for generating reports, dashboards, KPIs, and visualizations using Amazon data; specific data points include but not limited to Amazon Connect Contact Trace Records, Agent Events logs, Contact Flow logs, Contact Lens logs, conversational logs and CloudWatch logs.
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You will then attend a 101-day training program–CBP Field Operations Academy–conducted at the Federal Law Enforcement Training Center (FLETC) located in Glynco, GA. This training consists of basic law enforcement skills, immigration laws, firearms training, examination of cargo/bags/merchandise, physical fitness, etc.
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We are always seeking people who have what it takes to become a Live Chat Agent. We seek flexible and dedicated professionals who enjoy chatting on the phone and working in a team-oriented environment to join our inbound call center / answering service.
$25 - $35 an hourFull-timeRemoteExpandApply NowActive JobUpdated 4 months ago - UpvoteDownvoteShare Job
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Team Administration: Manage team's time and attendance in Kronos, applying the EHC Attendance Policy; and proactively manage and update agent adherence by submitting exceptions to Workforce Management within the established timeframe.
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Vacancies will be filled in the following specialty areas: SBSE, Office of Promoter Investigations, Lead Development Center ATSU. Currently or previously held an Internal Revenue Agent GS-0512 position for at least one year.
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BASIC REQUIREMENTS: A Certificate as a Certified Public Accountant (CPA) or a bachelor's or higher degree in accounting that included at least 30 semester hours in accounting or 24 semester hours in accounting and an additional 6 semester hours in related subjects such as business law, economics, statistical/quantitative methods, computerized accounting or financial systems, financial management, or finance.
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Leads, collaborates with, influences and supports internal business partners (underwriting/product management/claims/risk control) to identify and capitalize on opportunities, solve problems, share key competitor and industry intel and provide voice of our agent/customer.
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The Recruiter 1 is responsible for creating a positive donor experience when contacting and recruiting blood donors to schedule appointments at donor centers and mobile blood drives for Carter BloodCare (CBC) and other contracted blood center clients.
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The representative will be responsible for a limited book of business (3-5 High Profile Accounts) that are members of the US Oncology Network and PSaS. They are single-handedly responsible for their day-to-day business, which includes but not limited to order processing, calls, order tracking, quarterly buy-ins, assisting with new account sets up, Customer Center training and assistance to ensure customer satisfaction for that book of business.
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While prior contact center experience isn't required, experience in customer service, tech support, inside sales, or back-office support is a plus. POSITION OVERVIEW BANK CUSTOMER SERVICE AGENT SUPPORTING COMMERCIAL AND PUBLIC SECTOR CLIENTSWe are looking for customer service agents to support inbound customer service, help desk, and back-office processing representatives for commercial and public sector support positions.
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Brand Agents photograph, survey, and submit their findings to our Command Center to complete their Mission. Once you become a Brand Agent, you can level up your earning potential with our Brand Academy.
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The Customer Service Call Center Agent may handle a high volume of inbound or outbound calls and should seek to create a positive experience for each caller. Customer Service Call Center Agents will listen to customers to understand the reason for their call, address all inquiries and provide an accurate and efficient response.
Starting at $18 an hourFull-timeExpandApply NowActive JobUpdated 5 days ago - UpvoteDownvoteShare Job
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If visiting for business, Research Triangle Park, Wells Fargo Corporate Headquarters and the NC Judicial Center are all a quick trip away. During downtime, guests can take a dip in our pool or get a workout in at our fitness center.
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The Patient Experience Agent will be responsible for handling a large volume of inbound and outbound calls in a timely manner within a Call Center environment. The Patient Experience Agent will be responsible for performing Patient Registration.
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Being a Brand Agent is great fit for everyone and anyone looking for a flexible schedule! Being a Brand Agent with MyBrandForce is perfect for those looking for seasonal work, temporary work, part time work, part-time work or for those looking for a flexible earning opportunity.
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FEATURED BLOG POSTS
Virtual Reality Job Interviews
With the advent of desktop computers, the arduous task of scouring through weekly job classifieds became a thing of the past. The mid-1990s brought about a new era where job seekers could easily search and apply for jobs online. The introduction of AOL's Instant Messaging feature provided an even faster means for employers and candidates to communicate and schedule interviews. As smartphones became more pervasive in the early 2000s, hiring managers increasingly used phone calls for screening and interviewing candidates. Despite this trend, over 80% of interviews still took place in person.
A Potential TikTok Ban?!
As you may already know, there has been a lot of talk lately about the possibility of a TikTok ban. While this has not yet come to fruition, it's important to consider the implications this could have for businesses and recruiters who rely on TikTok as a platform to market their brand, recruit new talent, and connect with their audience.
The Effects of Workplace Racism and Sexism
One day it's a covert statement to a mother returning to work after maternity leave. Another day it's a lingering gaze at an employee enjoying a culturally rich meal. These microaggressions (or sometimes macroaggressions) can take an employee from a confident, high-performer to one that feels insecure being themselves at work. Your employees engage with people with different ideas and feel most comfortable and valued when they can work without losing their cultural, racial, and gender identity. While most employers know this, why have workplace racism and sexism often been neglected?
When Rage Applying Strikes: How to Identify Unserious Candidates
As the job market remains highly competitive, we have seen a surge in "rage applying." This is when candidates apply to multiple jobs, often without considering whether they are truly interested in the role. Rage applying goes hand-in-hand with quiet quitting. Often, employees want to entertain the thoughts and feelings of leaving their job, but they aren't necessarily serious about leaving yet. Meanwhile, other employees engaging in this trend are actually trying to find a better role. As a recruiter, it can be hard to identify who are the real applicants in a sea full of quiet quitters, but understanding rage applying and identifying red flags will certainly help.
How to Increase Job Ad Exposure
In today's competitive job market, writing quality job ads is critical for attracting top talent to your organization. While networking and candidate referrals are prime real estate for finding qualified candidates, nothing beats the tried-and-true method of writing an extraordinary job ad. But while writing a great job ad is the first step, what's more important is increasing visibility. You could have the most detailed, well-written ad on the internet, but if no one sees it, then you are wasting time (and potentially money!). Employers often believe that job boards are the root of the problem, but you can learn how to increase job ad exposure by tweaking a few steps of your recruitment process.
How to Navigate Hiring Out of State
The job market has shifted significantly in recent years. The accelerated adoption of technology has not only pushed many companies into remote working arrangements but also increased the availability of supporting tools and technologies (i.e., video conferencing and collaboration software).