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As a Workforce Management Scheduler, you will coordinate call center schedules and monitor staffing to ensure optimal coverage to deliver the best-in-class experience our customers have come to love and expect.
Full-timeExpandApply NowActive JobUpdated 4 days ago - UpvoteDownvoteShare Job
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Conducts assessment, planning, implementation, coordination, monitoring, and evaluation of members through telephonic/call center setting. Work schedule: Monday - Friday 11 am - 7:30 pm, 12:30 pm - 9 pm, or 2:30 pm - 11 pm EST. The Telephonic Nurse Disease Management II will be responsible for telephonic outreach, enrollment, and management of Disease Management members.
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Monitoring/alerting of facility equipment Perform other duties as assigned by management Required Qualifications 5 Years of data center experience 5+ years of experience with root cause analysis and troubleshooting/problem solving Experience working with building automation 5+ years of experience within a critical infrastructure environment.
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Respond to alerts, making calls promptly (according to protocol), including to house staff, management and possibly local authorities, resolving issues or creating an action plan Communicate and provide customer service to the persons served to ensure their health and welfare are secure Provide troubleshooting support of sensors, systems, monitors and call lists Ongoing customer and account coordination Completion of assigned projects related to overall operations.
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2 years leadership experience within a customer service call center environment. Executes operational plan for special racing events and race day monitoring for HUB. This is a entry-level management role integral to the Central Operations Team within United Tote. The HUB Shift Supervisor is responsible for overall proficiency and efficiency of the HUB operations team for the shift they lead.
ExpandApply NowActive JobUpdated 10 days ago - UpvoteDownvoteShare Job
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Call center or alarm monitoring security industry experience. As a leading systems integrator and alarm monitoring company, we deliver the Securitas Technology Difference, serving countless long-term clients with solutions and services that protect their people, customers, and assets.
Full-timeExpandApply NowActive JobUpdated 5 days ago - UpvoteDownvoteShare Job
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You come with previous experience in an Operations role within a BPO / Social Media / Call center environment - experience with Content Moderation / Safety would be an advantage;- You have great attention to detail, comfortable using data to analyze performance and using insight to drive performance;- Proficiency in Excel / G Sheets / Spreadsheet - ability to comfortably extract, organize, and navigate large data sets.
$73,466 - $107,555 a yearFull-timeExpandApply NowActive JobUpdated 4 days ago - UpvoteDownvoteShare Job
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Our Austin team is based downtown in the San Jacinto Center, overlooking the scenic Lady Bird Lake. We call our offices Centers of Energy, because they’re where we accelerate work, spark creativity, and ignite our culture of connection and celebration.
$151,200 - $207,900ExpandApply NowActive JobUpdated 10 days ago - UpvoteDownvoteShare Job
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This position supports Houston Methodist IT Infrastructure after-hours team by monitoring and reporting on the performance and health of the network, server, and data center facility resources utilizing software and hardware tools to identify the factors affecting IT infrastructure performance and communicating issues to senior team members and management.
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Work in conjunction with the Call Center Management team to improve the overall associate and department QA scores. Maintain positive, productive, and effective relationships with peers, management, and call center employees.
$18.23 - $29.17 an hourFull-timeExpandApply NowActive JobUpdated 6 days ago - UpvoteDownvoteShare Job
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Traffic Management Center (TMC) Dispatchers are accountable for utilizing Advanced Traffic Management Systems (ATMS) software to monitor state roads and manage events/incidents; dispatching incident management personnel; addressing public inquiries, and facilitating effective communication, coordinating, and collaborating with other staff, Florida Department of Transportation (FDOT) personnel, and other partnering agencies.
$18.54 an hourFull-timeExpandApply NowActive JobUpdated 4 days ago - UpvoteDownvoteShare Job
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Oversees operation and management of routine and emergency services on a variety of critical systems such as but not limited to: Stand-by diesel generators, Switchgear, Automatic Transfer Switches, Uninterrupted Power Supplies, Power Distribution Units, Air Handling Units, Computer Room Air Conditioners, Chillers, Cooling towers, Chemical treatment systems, Pumps, Power monitoring, Electric motors, Variable Frequency Drives, Fire & Life Safety Systems, and Building Automation Systems.
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Performs all aspects of sampling, monitoring and testing required to maintain compliance with Federal, State, and Local regulations governing the wastewater treatment processes, stormwater, and sludge management.
$39,640 - $59,512Full-timeExpandApply NowActive JobUpdated 10 days ago - UpvoteDownvoteShare Job
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Ongoing monitoring and rating of call center counselor and peer support specialist performance using a contact monitoring audit tool. - Be responsible for implementing an ongoing audit process by applying a standardized tool to a statistically valid sample of inbound and outbound calls be responsible for compiling the audit results, developing, and monitoring the implementation of corrective action plans, texts, and chats to/from the contact center.
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Experience with Cisco phone systems and other telephony systems and solutions, including ACDs, PBX, call center, service provider RCF’s, POTs lines, PRI’s and unified solutions required.
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