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It is a pivotal role responsible for driving excellence in customer support, contact center operations, collections, call center vendor management, agent training and strategic initiatives.
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While aspects of this role are similar to other roles you may have searched for (Entry Level Customer Service, Call Center Representative or Customer Service Representative), this role offers a comprehensive, supported and guided experience towards building a career at Fidelity.
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10 years of experience in customer service management, contact center operations, dialing and diligence management or related roles, with a proven track record of achieving financial targets and SLAs.
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Nelnet Managing Director- Contact Center (In Office) Annapolis , Maryland Apply Now Nelnet is a diversified and innovative company committed to enriching lives through the power of service as a student loan servicer, professional services company, consumer loan originator and servicer, payments processor, renewable energy solutions, and K-12 and higher education expert.
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1 year At least 1 year of experience in one or more of the following areas: customer service, call center, hospital transfer center/patient flow, healthcare facility clerical/administrative staff, EMS, or public safety dispatch.
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Recommend process improvements Required to cover Customer Contact Center On-Call/Vacation coverage a minimum of four (4) one week blocks from 11p – 5a Monday – Friday and 9p – 5a Saturday & Sunday.
$22.26 - $29.17 an hourExpandUpdated Today - UpvoteDownvoteShare Job
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We are seeking a dedicated Sleep Therapy Inbound Customer Service Representative for our Sleep Central Inbound Call Center in our Murray Operations division. This position serves the customers of the Inbound Call Center (Sleep Therapy patients) by performing tasks related to CPAP resupply.
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The Managing Director of Contact Center is accountable for all teams interacting with borrower/consumer customers within NDS. This is inclusive of Federal loan borrowers, consumer loan borrowers, Business Process Outsourcing (BPO) call center work and first party post default recoveries teams.
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Oversee call center vendor relationships, including onshore, nearshore, and offshore services, to ensure delivery of expected results within budget constraints. In-depth knowledge of compliance standards, risk management practices, and industry regulations related to customer service, diligence and first party post default recovery , and vendor management.
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Set strategic direction and goals for customer support, collections, and contact center operations in alignment with Nelnet's strategic objectives. Oversee the effective training of all new contact center associates, ensuring they are equipped with the necessary skills and knowledge to deliver exceptional service.
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In addition, the R-AOC collaborates directly with the scheduled Medical Director on Call (MDOC) and all required consultations/resources available (i.e., infectious disease, medical examiner/coroner liaison, transplant center professionals, AOC/EOC Communication Guidelines) to ensure the safe assessment, allocation, and transportation of suitable organs.
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The Clinical Call Center Rep will support the MTM Pharmacist(s) in providing outstanding customer/patient service. The Medication Therapy Management (MTM) Clinical Call Center Rep will provide assistance to the MTM Pharmacist(s) to support our mission of delivering safe, effective, and affordable medication therapy to our target population.
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Establish accountability for meeting or surpassing SLAs related to customer service metrics, response times, and resolution rates. Develop and implement cost-saving strategies without compromising service quality or customer experience.
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This leader should have experience in digital servicing with a background in analytics, and but equally grounded in omni-channel servicing and engagement to include IVR, and Call Center, In-Store experiences, and Marketing/Servicing Communications.
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Nelnet is a diversified and innovative company committed to enriching lives through the power of service as a student loan servicer, professional services company, consumer loan originator and servicer, payments processor, renewable energy solutions, and K-12 and higher education expert.
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