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Must have a least 2 years of experience with workforce management of a 24/7 IT Help Desk call center of 20 or more Agents. Responsible for supervising Help Desk Support staff in a 24x7x365 call center, including activities associated with the identification, prioritization, support and resolution of reported Incidents and service requests, ensuring our end users are receiving the appropriate technical assistance in an effective and timely manner.
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What You'll Do:Real-time monitoring of critical business operations and performance indicators at an interval/ daily/ weekly/monthly level- call volumes, average handle times, queue time, call center agent availability, call center service level adherence.
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For more information, visit Essential Duties and Responsibilities: - Provide analytics data of call/web chat arrival patterns, seasonality analysis of call and web chat volumes, agent efficiency analysis, statistical analysis of the agents and call center performance.
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We are hiring call center insurance agents who are positive, persuasive, and have the drive to succeed. One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment.
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In addition to being an intake agent, the specialist will act as active manager when the Contact Center Supervisor is away. Leading and innovative plaintiff's trial law firm is looking for an experienced and charismatic Intake Specialist to join their operations call center team.
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Serves as the agent between Branches and the Home Office in a call center environment. This position will follow our hybrid work model; we expect the selected candidate to be in the office 2-3 days a week at our Memphis, TN, Corporate Office location.
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Call center (inbound or outbound) and / or retail customer service experience. Processing reservations that are booked via phone call, email, online, and other systems. Call center (inbound or outbound) and / or retail customer service experience.
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Inbound Call Center - The Agent is responsible for responding to telephone inquiries and concerns using approved procedures and guidelines while ensuring the quality and integrity of the call.
$19 an hourExpandApply NowActive JobUpdated 6 days ago - UpvoteDownvoteShare Job
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Founded in 2017, Medigap Life is a highly successful call center serving thousands of customers in all 50 states with affordable Medicare health insurance plans. Website: POSITION HIGHLIGHTS: Our Licensed Agent will be responsible for providing a wide variety of support services to promote the company's product portfolio via the telephone and internet to increase company revenue and profit.
$20 an hourFull-timeExpandApply NowActive JobUpdated 6 days ago - UpvoteDownvoteShare Job
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This role will be responsible for the creation and maintenance of short and medium term demand and staffing forecasts across all areas of call center operations; quantify the impact of past and future events, such as system changes, loan conversions, changes to agent procedures, impacts of training updates, collection activities, and various marketing campaigns.
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We are looking for Musicians and Gear heads that have a strong knowledge of musical instruments and are familiar with the gear we sell on Samash.com. As a Call/ Web Chat Representative you will work for an inbound/outbound internet call center to answer customers questions regarding their order status, assistance with returns, and similar situations that would allow you to provide exceptional customer service.
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Job Title: Membership Services Support Agent Location: Bedford, TX (76022) Hours: Sun-Wed 9am - 7pm or Wed-Sat 9am - 7pm Pay: $15.00 You will be a great fit for this position if: You love working in a fast-paced, dynamic Family Entertainment atmosphere.
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Public Storage has been leading the self-storage industry since 1972 and we are hiring now for full time, remote call center positions to work a variable shift, maximizing a great work-life balance.
$15.5 - $23.5 an hourFull-timeExpandApply NowActive JobUpdated 6 days ago - UpvoteDownvoteShare Job
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Remote Call Center Agent (salary range: $29,000.00-$35,000.00 annually , and sales commissions, PLUS annual bonus of 5% of base pay) The primary function of the Call Center Agent is to utilize sales, customer service and technical skills to assist Vyve Broadbands customers in locations located throughout the country.
$29,000 - $35,000 a yearFull-timeExpandApply NowActive JobUpdated 5 days ago - UpvoteDownvoteShare Job
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We are looking for call center agents to support inbound customer service, help desk, and back-office processing representatives for commercial and public sector support positions. MCI assists companies with business process outsourcing, staff augmentation, call center services, customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services.
$11 - $14 an hourFull-timeExpandApply NowActive JobUpdated 5 days ago
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