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The Senior Operations Analyst is responsible for supporting all aspects of OhmConnect Energys (OCEs) ERCOT Back Office Operations which includes Transaction Management, Revenue Assurance and Customer Experience.
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It is essential that the candidate have a proven track record as an billing analyst who can operate as an individual contributor in a remote environment. Our client, a marketing software company is looking for an Interim Sr. Billing Analyst to support their team in a variety of responsibilities while a member of their team is on leave of absence.
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Additional Desired Certifications: ServiceNow Certified Application Developer (CAD)Microsoft Certified: Power BI Data Analyst AssociateMicrosoft Certified: Power Platform App Maker AssociateMicrosoft 365 Certified: Teamwork Administrator AssociateMicrosoft 365 Certified: Developer Associate Place of Performance: 100% Remote (work from home.
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Interim Sr. Billing Analyst. Minimum of 1-3 years of experience in a billing analyst role. This opportunity is 100% remote and will have a duration of 3 months. This role will report to the VP Finance & Controller, and work closely with the Sr Revenue Accountant.
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This role requires an individual to be hands-on, interacting and collaborating with VP Finance, Controller and Senior Accountant. Netsuite and Salesforce are the big tools they utilize, thus experience with those two systems are key.
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The ideal candidate will have experience with subscription invoicing, collections and deferred revenue. Prior experience with Netsuite is essential. Manage the collections process including reaching out to customers, sending invoices, track down missing payments, resending documents and update data in our billing system.
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Ability to thrive in a fast-paced, high-volume, and deadline-driven environment. Detail-oriented with excellent analytic skills and interest in identifying and fixing problems. Degree in Accounting, Finance, Business, or related areas.
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Proficiency in Microsoft and Google Suite, with strong analytical and problem-solving skills. Self-motivated with the ability to multi-task and work in a dynamic fast-paced environment. Experience in subscription based companies and solid knowledge of deferred revenue.
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Opportunity to work with amazing people who are passionate about halting climate change, thriving in a fully-remote work environment, and learning and growing every day. Fully remote work environment with home office set-up allowance.
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Company perks include parental leave, unlimited vacation, and corporate values of working sustainably and putting families first. Minimum of 3 years in ERCOT market operations. Assist Revenue Assurance to ensure OCE customers are invoiced timely and accurately per Public Utilities Commission of Texas (PUCT) Rules; support other projects on an as needed basis.
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Renew Home is on a mission to change how we power the world by making it easier for customers to save energy and money at home as part of the largest residential virtual power plant in North America. We partner with industry-leading brands to better manage residential energy for users by prioritizing efficiency, savings, and comfort and cleaner energy for everyone.
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Ensure OCE customers are onboarded accurately through different channels, this includes required disclosures, capturing accurate customer information, transaction types etc; while ensuring fraud mitigation procedures are followed.
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Ensure all contract and Transmission and Distribution Utility (TDU) rates are accurately updated and represented in the billing system. Assist with Identifying areas of improvement across the Operations back office and throughout the lifecycle of the customer experience.
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Experience working in a subscription based industry is key, with the understanding of deferred revenue. Other systems include: Floqast, Topalty and Ordway (billing software). Ability to quickly summarize data findings and effectively communicate results.
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Strong ethics and integrity in handling sensitive information. Strong organization skills to be able to manage and prioritize several different activities in parallel. Effective communication and interpersonal skills to collaborate with clients and stakeholders.
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