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XDT Market Supervisor
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- Responsibilities include performance management, analyzing inbound call metrics to recommend process improvements and coach CSAs on performance opportunities, receive and resolve customer service escalations, identify issues and and provide resolution, and and identify and implement continuous improvements.
- Utilizes and reviews Warehouse Management System(WMS) for inventory reconciliation and audits on a daily basis.
- Interacts with 3PL service providers, Lowe's Supply Chain functional teams, Lowe's distribution nodes (RDC, BDC, ADC, etc.)
- Demonstrates effective problem solving, change leadership, team orientation and empowerment skills.
- Communicates Delivery successes and opportunities, along with recommended solutions, regularly to the Market Delivery Manager and Market Assistant Delivery Manager to improve delivery experiences.
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