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WW Ops BPR: Senior Systems Support Analyst
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- JOB SUMMARYWe are seeking an experienced Senior Systems Support Analyst to be responsible for the overall development and execution of the business support process/crisis management, focused on SAP, Planning, GBI and related boundary systems.
- This includes working with IS&T applications, infrastructure, business and project teams to do crisis management, follow up on preventive actions, communicate down times, impact assessment, and reporting.
- SAP SD/LOG experience and understanding of integration with external systems through EDI and reporting from EDW systems.
- Preferably have worked in Service now for Incident management and can build Alerts in Service now, report sin Tableau.
- Invoke crisis management process for critical incident triage and timely resolution.
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