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Workforce Management Specialist
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- Network Health is seeking a Workforce Management Specialist who will be responsible for coordinating the day-to-day real time adherence resources required to meet the service level standards of the Operations Team. Develop a comprehensive scheduling plan to coordinate all off-phone activity including team meetings, supervisor coaching sessions and training.
- The WFM Specialist will work directly with leaders in each functional area to make short term staffing recommendations and ensure that adequate staff are available to meet all production and team goals.
- The WFM Specialist will also coordinate with the Manager, Member Experience Performance & Quality in generating reports, communicating results, and producing ad-hoc reporting as required.
- Manage time off in the Workforce Management software as well as establishing thresholds and planning for both scheduled and unscheduled absences.
- Attend daily workforce management huddles to share insights, recommend changes and answer questions.
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