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Work Cafe Concierge, Coconut Grove
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- Work Cafe Concierge, Coconut Grove, Miami, FL
- Assists clients with resolving product, service or billing issues, opening or closing accounts, processing transactions, logging requests, and escalating complex issues to the appropriate team for timely resolution.
- Sells targeted products/services as part of client-initiated interactions.
- Is a self-service expert and proactively encourages customers to embrace digital products and services by explaining the benefits of using the available alternative channels.
- Supports Work Café Manager and Work Café Events Manager with specialized Work Café programming and events, including promotion and day-of activities (greeting, check-in, set up, clean up, etc
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