Hoosier Energy Rural Electric Cooperative, Inc

As an IT Help Desk Technician, you will focus on resolving easy to medium break/fix issues.. Assist with the Cooperative's information technology infrastructure and services including communications and networks; data interfaces between applications; information system security; hardware and software; desktop support; access control, IP security camera system, mobile devices, and assisting with key technology initiatives.. You will work under the guidance of the Director of Technology.. Responsible for providing timely and accurate end user support for issues of simple to moderate in scope (desktop/network/production applications, LAN/WAN, telecommunications, and hardware).. Join us in making a difference while advancing your career in the dynamic field of IT help desk support and technology.

it help desk technician

Job Overview: As an IT Help Desk Technician, you will focus on resolving easy to medium break/fix issues. Assist in maintaining IT assets and related required support functions enabling the Cooperative to effectively perform company operations and meet its business objectives. Assist with the Cooperative's information technology infrastructure and services including communications and networks; data interfaces between applications; information system security; hardware and software; desktop support; access control, IP security camera system, mobile devices, and assisting with key technology initiatives. You will work under the guidance of the Director of Technology. A Few Key Responsibilities: <ul><li>Responsible for providing timely and accurate end user support for issues of simple to moderate in scope (desktop/network/production applications, LAN/WAN, telecommunications, and hardware).</li><li>Escalate end user issues when needed.</li><li>Assist with all departments on the use of company and personal mobile device troubleshooting including iOS and Android.</li><li>Assist with the deployment, monitoring, maintenance, development, upgrade, and support of all IT systems, including servers, PCs, operating systems, hardware, software, and peripherals.</li><li>Assist staff in understanding and using technology.</li></ul> Qualifications: <ul><li>Education - Associate degree in technical field required.</li><li>Experience - One (1) to Three (3) years of applied or educational experience. Experience with Microsoft OS, TCP/IP Stack, DHSP, Services, computer hardware maintenance and installation, and antivirus software.</li><li>Licenses - Must have a valid Operator Driver's License.</li></ul> What We Offer: <ul><li>Competitive compensation package.</li><li>Comprehensive benefits including employer-paid premium for health, dental, and vision insurance.</li><li>Employer contribution to 401k and 100% employer funded pension plan.</li><li>Opportunities for professional development and growth.</li><li>A supportive and collaborative work environment.</li></ul> How to Apply: If you're passionate about providing exceptional IT support and want to contribute to our mission of delivering top-notch assistance to our users, please submit your resume outlining your qualifications. Join us in making a difference while advancing your career in the dynamic field of IT help desk support and technology. WIN Energy REMC is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

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