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Virtual Customer Care Manager II
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Full-time
- How would you like to be a part of team that has been providing the American Dream of homeownership to families for more than 60 years?
- The primary responsibility of the Virtual Customer Care Manager is to triage warranty service requests virtually with homeowners and manage the resolution of their concerns until completion.
- Using the TechSee platform, the Virtual Customer Care Manager will conduct an initial analysis of the customer's claim to determine warranty coverage and the appropriate recourse.
- Coordinate virtual response to customer warranty calls through TechSee platform and MS Dynamics 365.
- Create service requests, line items, and work orders in MS Dynamics 365 as necessary based on the results of the virtual inspection.
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