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Video Conference Specialist
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- The Resident Engineer will serve as a dedicated primary technical liaison between Poly and a key global account.
- The Resident Engineer will be based at the customer campus for support of video operations during business hours and/or after hours for critical situations or maintenance activities (though this rare).
- This includes providing onsite technical support for video conferencing issues, tracking and resolving incidents, submitting requests for RMA's, tracking assets, providing MACD support (including installing and configuring video conferencing equipment), guiding customers in the use of video conferencing equipment and software, and creating and maintaining support and process documentation.
- Assist remote support teams with System Administration and Technical Support for the complete Poly RealPresence Platform/Clariti, which includes RMX, DMA, RPAD, Clariti Manager/RealPresence Resource Manager (RPRM), endpoints (Group Series, G7500, Studio X, Trio, etc
- 5+ years of Video Conferencing background including experience with current Poly products and 3rd party video conferencing devices.
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