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Utility Support Specialist
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- The Utility Support Specialist provides daily coordination between the Utility Divisions of the Public Works & Utilities Department, Customer Service Division of the Finance Department, the Building Division of the Community Development Department, and customers regarding the ongoing operation and maintenance of the water and wastewater systems.
- Under the general supervision of the Utility Divisions Director, the Utility Support Specialist will be responsible for directly coordinating with customers on utility related services and issues such as irrigation meter requests, septic to sewer requests, impact fee assessment, water quality complaints, and utility distribution and collection service requests.
- 1.0 Provides customer service and administrative support for the Public Works & Utilities Department's Utility Divisions related to the water, wastewater, and reclaimed water system.
- Prepares work orders for utility service requests including but not limited to water quality complaints, water service line leaks, and sewer backups.
- Determines water, sewer, and reclaimed availability using a combination of City software.
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