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(USA) Personal Shopper Lead - Sam's
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Full-time
- Maintains safety of facility according to company policies and procedures by conducting safety sweeps; following procedures for forklift spotting andhandling and disposing of hazardous materials; following company steel standard guidelines; and correcting and reporting unsafe situations tomanagement.
- Supports the Sam's Club ecommerce plan in the club by overseeing operations of the ecommerce programs (for example, Club Pick Up, Ship FromClub, etc.)
- auditing on-line customer feedback; working to resolve customer complaints and escalating unresolved issues to management; andidentifying trends generating causes and supporting management in implementing solutions.
- Supervises Associates supporting the ecommerce programs by training and providing resources to meet store associate needs; assigning duties;providing feedback; communicating goals; and ensuring associate coverage at the ecommerce pick-up location.
- Supports projects to improve CPU efficiencies in the club by leveraging key performance indicators and leadership insight to resolve operational gaps;modeling appropriate picking and loading for other associates; executing process improvement projects; evaluating the execution of program plansand projects and identifying any gaps; implementing solutions to improve process productivity and quality; and communicating with others to ensureSam's Club Pickup is properly staffed.
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