Inficare Staffing

Job Title: IT - Field Service Technician 2. Review, Assign, Resolve, Log comments and Close tickets in standard Incident Management Tools like ServiceNow, HP Service Manager, Remedy or CA Service Desk.. ost and Archives file types).. Performs one or many of a wide range of installation tasks such as running conduit and cable, installing and connecting trays, racks and electronic hardware systems, connecting and testing both new and retrofit construction of audio/visual, computer server, network and telecommunications equipment.. Ensures the commissioning and final acceptance of critical path equipment is conducted to clients requirements and in accordance with applicable industry standards (API, ABS, DNV, etc

field service technician

Seeking an IT - Field Service Technician 2 with experience in configuration management software, desktop communications software in San Diego CA 92128 Job Title: IT - Field Service Technician 2 Duration: 6+ Months Location work will be performed: San Diego CA 92128 Job Description Summary: General Responsibilities <ul><li>Monitor systems and identify performance issues proactively. </li><li>Solve complex technical Software and Hardware problems for Desktop PC, Laptops, Peripherals, Network Printers, Mobile Devices as well as Telecom services and email services. </li><li>Works within strict time scales and elevates incidents within defined time windows. </li><li>Review, Assign, Resolve, Log comments and Close tickets in standard Incident Management Tools like ServiceNow, HP Service Manager, Remedy or CA Service Desk. </li><li>My need to responds to Service support calls from Remote Users and resolve issues using remote connectivity tools when users cannot report to physical work site. </li><li> Understands VPN/RAS Connectivity and Advanced Troubleshooting of connection problems. </li><li>Troubleshoot Microsoft patches, corporate software deployments, group policies and Antivirus issues. Support patching of OS when required. </li><li>Have familiarity with Microsoft Active Directory, DNS and Proxy Services. </li><li>Understands Microsoft Office 365, Exchange Corporate Email Systems (.pst, .ost and Archives file types). </li><li>Strong writing and verbal communications skills. </li></ul>The main function of a field service technician is installs, maintains and repairs products such as equipment, integrated systems and subsystems, and software at the client and/or field locations. Instructs customers in equipment operation, provides technical assistance, performs preventative maintenance, troubleshoots equipment for malfunctions to eliminate problem in minimum time. A typical desktop technician is responsible for supervising the manufacturing and installation of computer or computer-related equipment and components. Job Responsibilities <ul><li>Performs one or many of a wide range of installation tasks such as running conduit and cable, installing and connecting trays, racks and electronic hardware systems, connecting and testing both new and retrofit construction of audio/visual, computer server, network and telecommunications equipment. </li><li>Installs, upgrades and removes products ensuring coordinative engineering field change. </li><li>Assembles, installs and configures systems and equipment in accordance with site assessments and schematics. </li><li>Completes system programming and optimization as part of the installation process. </li><li>Completes final commissioning and integrated acceptance testing of electrical systems and associated equipment. </li><li>Ensures the commissioning and final acceptance of critical path equipment is conducted to clients requirements and in accordance with applicable industry standards (API, ABS, DNV, etc.). </li><li>Performs routine system maintenance and analysis functions, including hardware configurations and adding, removing and replacing equipment components. </li><li>Provides on-site end-user training on system operation, maintenance and limited troubleshooting. </li><li>Travels frequently to customer sites in performance of duties. </li><li>The employee frequently is required to stand; walk; and use hands to finger, handle, or feel objects, tools, or controls. </li><li> The employee is required to reach with hands and arms. </li><li>The employee must lift and/or move up to 50 pounds. </li><li>Update knowledge and skills to keep up with rapid advancements in computer technology. </li><li>Provide technical support to designers, marketing and sales departments, suppliers, engineers and other team members throughout the product development and implementation process. </li><li>Test and verify hardware and support peripherals to ensure that they meet specifications and requirements, by recording and analyzing test data. </li><li>Monitor functioning of equipment and make necessary modifications to ensure the system operates in conformance with specifications. </li><li>Analyze information to determine, recommend, and plan layout, including type of computers and peripheral equipment modifications. </li></ul>Skills <ul><li>Verbal and written communication skills, problem-solving skills, customer service, and interpersonal skills. </li><li>Basic ability to work independently and manage one’s time. </li><li>Basic knowledge of circuit boards, processors, electronic equipment, and computer hardware and software. </li><li>Knowledge of computer software, such as configuration management software, desktop communications software, operating system software, and internet directory services software. </li></ul>Education/Experience <ul><li>Bachelor's degree in computer science or related field or equivalent training/education required. </li><li>2-4 years customer service related experience required.</li></ul>

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